Mervyn Sharma
Auckland
Summary
Dynamic and highly organized professional with extensive experience at The Warehouse Group, excelling in cash management and customer service. Proven ability to multitask and adapt to changing situations while maintaining accuracy in financial operations. Recognized for enhancing customer satisfaction and effectively resolving issues, demonstrating strong leadership and analytical skills.
Overview
7
7
years of professional experience
Work History
Administration
The Warehouse Group
01.2024 - Current
- Managed cash distribution to tills at the beginning of each day.
- Handled daily banking operations for the store.
- Checked and validated employee time entries.
- Conducted regular cyclic operations.
- Ensured accurate filing of all paperwork.
- Analyzed discrepancies in shortages and surpluses.
- Managed equipment procurement for store.
- Ensured accuracy and closure of supplier order transactions.
- Maintained precision in cash retrieval operations.
Nightfill/Dayfill
The Warehouse Group
12.2019 - 01.2024
- Restocked and organized merchandise in front lanes.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Worked flexible schedule and extra shifts to meet business needs.
Shop Floor
The Warehouse Group
10.2018 - 12.2019
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Adjusted product placement on shelves, bins, and racks to improve display.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Learned duties for various positions and provided backup at key times.
Checkout Operator
The Warehouse Group
10.2018 - 12.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Bachelor Of Arts - Economics/International Relations
University of Auckland
AucklandBachelor Of Law - Law
University of Auckland
AucklandDiploma In Aviation (Airline Prep) - Commercial Pilot License/Air Transport License
Southern Wings
Auckland07.2023
Skills
- Highly organized
- CRM and leadership training (Crew Resource Management)
- Works well with numbers
- Can multitask when required
Timeline
Administration
The Warehouse Group
01.2024 - Current
Nightfill/Dayfill
The Warehouse Group
12.2019 - 01.2024
Shop Floor
The Warehouse Group
10.2018 - 12.2019
Checkout Operator
The Warehouse Group
10.2018 - 12.2019
Bachelor Of Arts - Economics/International Relations
University of Auckland
Bachelor Of Law - Law
University of Auckland
Diploma In Aviation (Airline Prep) - Commercial Pilot License/Air Transport License
Southern Wings
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