Summary
Overview
Work History
Education
References
Timeline
Generic

Meryanne Afualo

Elgin,Gisborne

Summary

I am a sensible and reliable individual who has a passion for communication. I have worked in many customer focused areas of retail and Health Care which has enabled me to gain an outstanding level of customer service and patient care qualities.

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. My caring nature has also helped me find work within Health Care settings. I am reliable working on my own and a team player when needed. I hold a high level of work ethic which would make me the perfect candidate for any workplace enviroment.

Overview

18
18
years of professional experience

Work History

Consent Coordinator

Gisborne District Council
, Gisborne
06.2024 - Current
  • Receive new resource consent applications, collate into a format appropriate for vetting, and circulate to the vetting officer.
  • Enter data into the Council resource consent database.
  • Allocate application to planner.
  • Allocate lodgment deposit.
  • Send acknowledgement letter.
  • Circulate applications for technical comment to internal and external parties, and coordinate the technical officer responses.
  • Actively manage the consents system to keep the status of the application up to date and accurate.
  • Issuing the signed consent decision and processing the invoice.
  • Raise Electronic Purchase Orders for invoice payables.
  • Respond to requests for consent information held by council.
  • Respond to general queries.

Primary Care Practice Assistant

City Medical
Gisborne, Gisborne
03.2021 - Current
  • Ordering medical supplies
  • Restocking and maintaining consult rooms
  • Support and assisting RN under close supervision
  • Attending and completing daily tasks
  • Recording Cold Chain temps
  • Collecting bloods and sending to lab
  • Ordering PPE and recording stock
  • Clearing provider inbox
  • Assisting Reception staff answering patient queries and scheduling appointments
  • Patient data entry
  • Preparing High User Health Card applications
  • Invoicing and Credits

Clerical Administor & Telephone Operator Emergency

Te Whatu Ora
Mangapapa, Gisborne
08.2021 - 06.2024
  • Answered incoming calls in a professional, courteous, and timely manner.
  • Utilized computer software to record callers' inquiries and complaints.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Took messages accurately and delivered them promptly to the intended recipient.
  • Navigated multiple computer systems simultaneously while speaking with customers on the phone.
  • Adhered to all company policies related to telephone etiquette and customer service standards.
  • Recording patient details and presentations as they attended.
  • Updating patient contact details and emergency contact details.
  • Filing, case notes retrieval in track and trace system.
  • Lodgment of ACC claim forms for patients presenting with injuries.
  • Assisting the clinical team with administrative queries.

Primary Care Practice Assistant

Totara Health
Hastings, Hastings
06.2018 - 01.2021
  • Phlebotomy
  • Ordering Medical supplies
  • Restocking and maintaining consult rooms
  • Support and providing assistance to RN
  • Attending and completing daily tasks
  • Recording Cold Chain temps
  • Ordering PPE and recording stock
  • Clearing provider inbox
  • Assisting Reception staff answering patient queries and scheduling appointments
  • Patient data entry
  • Preparing High User Health Card applications
  • Invoicing and Credits

Checkout Supervisor

Countdown
Hastings, Hastings
06.2016 - 07.2018
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • High level of Customer Service
  • Cash handling/EFTPOS
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staff management
  • Returns and Refunds
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.

Delicatessen Assistant

Hastings City New World
Hastings, Hastings
10.2015 - 01.2016
  • Safe food handling
  • Preparing salads
  • High level customer service
  • Meat slicing
  • Preparing food cabinets
  • Dish washing
  • Handling hot foods

Corporate Credit Controller

EC Credit Control
Napier, Napier
12.2013 - 08.2014
  • Updated customer accounts and processed payments.
  • Debt Recovery
  • Respond to Debtors queries
  • Following policy guidelines
  • Liaise with clients
  • Confirm client vouchers
  • Receipting
  • Providing daily reports
  • Processing Cheques, Cash and Credit Card payments
  • Respond to emails and phone messages
  • Utilise budget advisory assistance
  • Achieve Debt recovery within time frame

Checkout Operator

Paknsave
Hastings, Hastings
11.2011 - 08.2012
  • Customer service
  • Cash handling
  • Credits and returns
  • Self checkout operations

Checkout Supervisor

New World
Havelock North, Hastings
06.2010 - 06.2012
  • Customer Service
  • Customer Enquiries
  • Cash handling/EFTPOS
  • Time management
  • Staff management
  • Buld Foods
  • Facing
  • Stocktaking
  • Date Checking
  • Closing Store

Front of House Waitress

Duxton Hotel
Wellington, Wellington
06.2008 - 11.2009
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked server areas with supplies before, during and after shifts.
  • Provided exceptional service to high volume of daily customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Checkout Operator

New World Metro
Wellington, Wellington CBD
11.2008 - 05.2009
  • Customer Service
  • Customer Enquiries
  • Cash Handling/EFTPOS
  • Time management
  • Staff management
  • Bulk Foods
  • Facing
  • Stocktaking
  • Date Checking

Cafe Assistant

Steel Magnolias Cafe
Hastings, Hastings
10.2006 - 03.2007
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Rotated stock items and ingredients to maintain freshness.
  • Restocked food, utensils and supplies throughout each shift.
  • Built, restocked and cleaned display cases daily to showcase products.

Education

Some College (No Degree) -

Sir George Seymour College of Travel & Tourism
Wellington
12.2008

Hastings Girls High School
Hastings
12.2007

References

Te Whatu Ora Tairawhiti

ED Clerical Team Leader

Lola Tomoana

021882147

Practice Manager

City Medical

Ange Perrett

0273444225

Operations Manager

Totara Health

Charmaine Robinson

021982518

Nurse Team Leader

Totara Health

Panu Te Whaiti

0273673781

Operations Manager

Totara Health

Bobbie Cameron

0210619632

Checkout Manager

New World

Karen Karena

0274199045

Banking Team Leader

EC Credit Control

Luana Lord

0273338043

Timeline

Consent Coordinator

Gisborne District Council
06.2024 - Current

Clerical Administor & Telephone Operator Emergency

Te Whatu Ora
08.2021 - 06.2024

Primary Care Practice Assistant

City Medical
03.2021 - Current

Primary Care Practice Assistant

Totara Health
06.2018 - 01.2021

Checkout Supervisor

Countdown
06.2016 - 07.2018

Delicatessen Assistant

Hastings City New World
10.2015 - 01.2016

Corporate Credit Controller

EC Credit Control
12.2013 - 08.2014

Checkout Operator

Paknsave
11.2011 - 08.2012

Checkout Supervisor

New World
06.2010 - 06.2012

Checkout Operator

New World Metro
11.2008 - 05.2009

Front of House Waitress

Duxton Hotel
06.2008 - 11.2009

Cafe Assistant

Steel Magnolias Cafe
10.2006 - 03.2007

Some College (No Degree) -

Sir George Seymour College of Travel & Tourism

Hastings Girls High School

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Meryanne Afualo