Metuakore Pakitoa
Papakura
Summary
Self motivated individual with a strong work ethic that is reliable and disciplined, with the ability to adapt to any work environment without difficulty. An individual who continuously strives for excellence and works well under pressure, with the desire and willingness to learn to fulfill any role and responsibilities presented to me.
Overview
10
10
years of professional experience
Work History
Permit Officer
Open Country Dairy Limited
11.2024 - 07.2025
- Applied for HPMV permits to NZTA regarding vehicle configurations outside of standard combinations where a permit was required in order to be road worthy, plus compliant with the NZTA regulations when it came to road infrastructure.
- Measuring heavy vehicles to ensure their spacing's were accurate when applying for a permit.
- Worked closely with truck manufacturers to acquire line drawings for vehicle attributes.
- Mapped a road network where heavy vehicles of specific configurations where compliant to travel on depending on mass weight, plus container freight and their container dehire locations across New Zealand.
Customer Service Retail Coordinator for New Zealand & Australia
The Comfort Group
11.2016 - 06.2018
- Company Overview: New Zealand
- Citrix Data Entry into Syteline
- Applying discounts
- Quoting for private delivery freight charge
- Organising deliveries with carriers
- Creating excel spreadsheet for stores, purchase order update chart
- Creating pro forma invoices
- Quoting TCG staff and New Zealand Chiropractic Association on bed ensembles
- Responding to general enquiries on Outlook
- Informing retailers and customer regarding production delays
- Dealing directly with the Executive Assistant regarding orders
- Releasing orders
- Advising the equivalent if a discontinued models to a current model
- Supplying proof of deliveries to Sale Representative and retailers
- Amending an order and forwarding order confirmations to retailers
Fleet Compliance Coordinator
Hall's Refrigerated Transport Limited
02.2022 - 10.2024
- Applied for HPMV permits to NZTA regarding vehicle configurations outside of standard combinations where a permit was required in order to be road worthy, plus compliant with the NZTA regulations when it came to road infrastructure.
- Measuring heavy vehicles to ensure their spacing's were accurate when applying for a permit.
- Worked closely with truck manufacturers to acquire line drawings for vehicle attributes.
- Mapped a road network where heavy vehicles of specific configurations where compliant to travel on depending on mass weight, plus container freight and their container dehire locations across New Zealand.
- Applied for BP Fuel Cards and sent out accordingly to whichever the fuel card is destined for.
- Coordinated motor vehicle and property insurance, plus determining liability based off the information gathered/received from management and will liaise with the insurance brokers and insurers.
- Coordinated infringements ensuring that if Hall's where at fault based on findings, that the region responsible would pay for the fines.
- Coordinated communication between regulatory agencies and internal stakeholders to facilitate compliance efforts.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Warned violators of infractions or penalties.
- Created and maintained compliant work environment.
Group Claims Coordinator
Hall's Refrigerated Transport Limited
08.2020 - 02.2022
- Coordinated claims processing to ensure timely resolution and compliance with policies.
- Implemented workflow improvements, enhancing efficiency in claims management procedures.
- Mentored junior staff on best practices for claims documentation and submission accuracy.
- Analyzed trends in claims data to identify areas for process optimization and risk reduction.
- Collaborated with cross-functional teams to streamline communication between departments during claim investigations.
- Led initiatives to enhance customer satisfaction by improving response times and service quality in claims handling.
- Conducted regular audits of claims files to ensure compliance with regulatory standards and internal policies.
- Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
- Liaise closely with Management when it came to a clean claim that required to be approved without contest
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Analyzed losses and current claim statuses to determine need for updated loss runs.
- Contributed to departmental meetings by sharing insights gained from daily work experiences which helped improve overall team performance.
- Prepared claims summaries, loss stratification reports and mod analysis reports.
CHEP Pallet Controller
Hall's Refrigerated Transport Limited
10.2018 - 08.2020
- Analyzed financial data, identifying trends and variances to support strategic decision-making.
- Implemented cost control measures, optimizing operational efficiency across departments.
- Liaise with drivers in order for them to return their docket sheets for me to process to ensure dehires conducted at any CHEP sites where accounted for
- Entry of dockets into the system in order to identify trends per WWNZ supermarket store
Health and Safety Coordinator
Hall's Refrigerated Transport Limited
07.2018 - 10.2018
- Developed and implemented comprehensive safety training programs for staff, increasing awareness of workplace hazards.
- Conducted regular safety audits and inspections, identifying potential risks and ensuring compliance with regulations.
- Collaborated with management to create and revise health and safety policies, enhancing overall organizational safety culture.
- Maintained up-to-date knowledge on emerging trends in occupational health and safety practices, sharing insights with colleagues for continuous improvement efforts.
Sales Assistant
Pita Pit
08.2015 - 11.2016
- Front of house
- Taking customer order at the till
- Calculating change when given cash
- Ordering stock
- Cashier
- Lock up when on night shift
- Cash float/putting money into the safe
- Prepping ingredients
- Cleaning/clearing tables, sweeping and mopping floors
- Cooking Meat on a grill
- Making smoothies
- Delivery orders to nearby companies
Corporate Box Stewardess / Service Hand
Mt Eden Stadium and Sony Ericsson Stadium
02.2015 - 08.2015
- Taking orders from customers in the Corporate boxes
- Serving alcohol
- Respecting customer’s choice of food when it comes to religion and doing my best to meet their requirements
- Stocking Corporate fridge with wines and beers
- Lead the team when the manager was absent
Education
NCEA -
Taonga Teen Parent Unit - James Cook High School
Clendon, Manurewa01.2014
Hospitality - Level 3 and 4
New Zealand Management Academy
Otahuhu, Auckland01.2015
Skills
- Honest
- Punctual
- Professionalism
- Time Management
- Respectful
- Reliable
- Quick and willing to learn
Languages
Maori
Timeline
Permit Officer
Open Country Dairy Limited
11.2024 - 07.2025
Fleet Compliance Coordinator
Hall's Refrigerated Transport Limited
02.2022 - 10.2024
Group Claims Coordinator
Hall's Refrigerated Transport Limited
08.2020 - 02.2022
CHEP Pallet Controller
Hall's Refrigerated Transport Limited
10.2018 - 08.2020
Health and Safety Coordinator
Hall's Refrigerated Transport Limited
07.2018 - 10.2018
Customer Service Retail Coordinator for New Zealand & Australia
The Comfort Group
11.2016 - 06.2018
Sales Assistant
Pita Pit
08.2015 - 11.2016
Corporate Box Stewardess / Service Hand
Mt Eden Stadium and Sony Ericsson Stadium
02.2015 - 08.2015
Hospitality - Level 3 and 4
New Zealand Management Academy
NCEA -
Taonga Teen Parent Unit - James Cook High School
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