Mezabin Nisha
Accounts Officer
Otahuhu,AUK
Summary
Meticulous accounting professional bringing 3 years of experience in strategic planning, customer relationship management and account reconciliation. Strong QuickBooks and Dynamics Navision / MYOB with precise and accurate nature. Expertise in financial data entry and record-keeping.
Overview
10
10
years of professional experience
Work History
Checkout Operator
Pak n Save
07.2023 - Current
- Responsibilities
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Accounts Payable (Credit Supervisor)
Newworld PTE Limited
12.2021 - 05.2023
- Receiving Documents from Stores for Data Entry
- Ensuring invoices are correctly received at stores (receiving stamp, date, receivers name & stamp; signature and most importantly managers signatures and filing accordingly
- Checking all branch entry correctly (UOM and quantity should be correct) and sorting invoice disputes (internal/ external)
- Checking all cost properly-notifying any difference to the concerned buyers and follow up
- Reconciliation of Vouchers against statements
- Supervising team on speeding payment process
- Assisting clerks on clearing their internal and external Disputes on invoices/ while liaising with stores
- Posting Credit notes and following credits for all return shipment and markdowns from suppliers.
Accounts Executive
Lales Hardware Ltd
06.2019 - 02.2021
- Prepare Banking Reconciliation daily
- Prepare Daily Sales Report and report to Manager
- Prepare and arrange for banking
- Check Sales in System and handle all sales payments COB daily
- Prepare daily Cash Flow and report to Manager
- Purchase Entries on daily basis
- Prepare Payment Vouchers, once approved Prepare cheques and allocate payments
- Follow up with Debtors
- Update Creditors record
- Prepare wages weekly for department staffs
- Prepare & Lodge VAT returns
- Lodge EMS/ FNPF monthly
- Handling of Petty Cash
Customer Service Officer
Motiram & Co Ltd
10.2013 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Promoted company brand and unique offerings through personalized customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Post Grad Diploma - Accounting
Fiji National University
Nadi, Fiji Islands2023
Diploma - HR Management
Fiji National University
Nadi, Fiji Islands.2016
Skills
- Demonstrations
- Accounting Software
- Customer Seating
- Purchase Needs Determination
- Invoice Distribution
- Correspondence Writing
- Risk Management
- Daily Ledgers
- Account Reconciliation
- Entry Recording
- Timely Processing
Extra Curricular Activities
Sports Member
- Attended 1 hour in the evenings and 2 hours in the weekends to play netball, played Wing defence and centre which was favourite position even back in school.
- Also played little bit of soccer - we were not really soccer players but when we had less players , we just played for fun.
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Checkout Operator
Pak n Save
07.2023 - Current
Accounts Payable (Credit Supervisor)
Newworld PTE Limited
12.2021 - 05.2023
Accounts Executive
Lales Hardware Ltd
06.2019 - 02.2021
Customer Service Officer
Motiram & Co Ltd
10.2013 - 06.2019
Post Grad Diploma - Accounting
Fiji National University
Diploma - HR Management
Fiji National University
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