Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Maurice

Whangaparaoa,AUK

Summary

I am pursuing a part-time role that presents professional challenges and leverages my interpersonal skills. I am a knowledgeable and dedicated customer focused professional with extensive experience in a range of industries. A solid team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. I am hardworking and motivated to maintain customer satisfaction and contribute to company success.

Overview

19
19
years of professional experience

Work History

Client Liaison / Office Manager

Accounts Services (1997) Limited
08.2015 - Current
  • Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
  • Enhanced client relations by addressing concerns and providing timely solutions to issues.
  • Established strong relationships with clients, resulting in repeat business and long-term partnerships.
  • Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Workflow management using Xero Practise Manager and Xero
  • Invoicing using Xero and Xero Practice Manager
  • Payroll for multiple clients using Xero Payroll, Smartly and PayHero
  • Debtor management
  • Filing Companies Office Annual Returns for clients
  • Creating documents and sending to clients to electronically sign

Administration Support - Reception

AJ Bates Ltd
11.2013 - 02.2015
  • Secretarial and administration support to the CEO of Finance and Sales and the CEO of Operations and Development
  • Responsible for typing and formatting letters and CEO notes
  • Diary and email management for CEOs and Directors
  • Manage reception – inbound and outbound calls
  • Responsible for greeting visitors
  • Travel and accommodation co-ordination
  • Run monthly Health and Safety meetings, including agenda preparation, minutes and action items
  • Preparation of correspondence for Board Meetings for CEOs and Directors
  • Assist with Accounts payable using the Accredo System
  • Keeping the filing system up to date
  • Ordering and preparation of weekly team lunches
  • Skilled at working independently and collaboratively in a team environment.

Reception Services Administrator Facilities Manager

Konica Minolta
10.2010 - 11.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained new receptionists on best practices, resulting in improved performance metrics across the team.
  • Managing Meeting Room calendars and catering
  • Responsible for typing and formatting proposals, letters and general correspondence for Sales Representatives
  • Maintain office filing and database system
  • Responsible for ordering stationery and office supplies
  • Arrangement of couriers and all outgoing mail
  • Health and Safety Representative and Building Warden
  • Responsible for building maintenance, security and car park management
  • On Call 24/7 for building and security management

Operations Coordinator

Converga
07.2009 - 10.2010
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Went to different Converga sites to cover staff and Service Delivery Managers while on sick or annual leave
  • Assisted in recruiting, hiring and training of team members.
  • Team Supervisor while Service Delivery Manager is on sick or annual leave
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Responsible for stock take and data entry
  • Responsible for training staff
  • Processed timesheets
  • Processed mail and couriers


Senior Receptionist

Converga
01.2007 - 07.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained new receptionists on best practices, resulting in improved performance metrics across the team.
  • Responsible for reporting and third party billing
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Processed timesheets
  • Responsible for ordering stationery
  • Assisted PA and marketing team with administration duties

Receptionist

Converga
07.2006 - 01.2007


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Processed mail, couriers and faxes

Education

No Degree - Call Centre & Customer Services Training

MSL Training Centre
Auckland

Skills

  • Microsoft Office proficiency
  • Customer service expertise
  • Administrative support
  • Professional telephone demeanor
  • Client support
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Schedule management

Timeline

Client Liaison / Office Manager

Accounts Services (1997) Limited
08.2015 - Current

Administration Support - Reception

AJ Bates Ltd
11.2013 - 02.2015

Reception Services Administrator Facilities Manager

Konica Minolta
10.2010 - 11.2013

Operations Coordinator

Converga
07.2009 - 10.2010

Senior Receptionist

Converga
01.2007 - 07.2009

Receptionist

Converga
07.2006 - 01.2007

No Degree - Call Centre & Customer Services Training

MSL Training Centre

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Danielle Maurice