Mia McNicholl
Wellington,Mount Cook
Summary
Energetically driven and customer-focused, I leveraged my strong multitasking abilities and positive demeanor at Fresh Choice, Sea breeze café and McDonalds to significantly enhance guest satisfaction. A proven team player, I excel in high-pressure environments, consistently delivering attentive service and maintaining operational excellence. My expertise includes advanced computer skills and a commitment to health and safety standards, making me a valuable asset to any team. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Sea Breeze Cafe
2024.05 - 2024.06
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with co-workers, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Checkout Supervisor
Fresh Choice Supermarket
2023.11 - 2024.02
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
Mcdonalds Crew Member
Mcdonalds Kaiapoi
2023.04 - 2023.12
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Waitress
The Fancy Cow
2022.12 - 2023.02
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Checkout Operator
Fresh Choice Supermarket
2021.11 - 2022.11
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Diploma in Film And Content Creation - Film And Content Creation
Yoobee College
Wellington, NZ07.2025
High School Diploma -
Queen Charlotte College
Picton, NZ12.2022
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Certification
- Essential first aid course, New Zealand Red Cross, 07/08/2024
Timeline
Front of House Employee
Sea Breeze Cafe
2024.05 - 2024.06
Checkout Supervisor
Fresh Choice Supermarket
2023.11 - 2024.02
Mcdonalds Crew Member
Mcdonalds Kaiapoi
2023.04 - 2023.12
Waitress
The Fancy Cow
2022.12 - 2023.02
Checkout Operator
Fresh Choice Supermarket
2021.11 - 2022.11
Diploma in Film And Content Creation - Film And Content Creation
Yoobee College
High School Diploma -
Queen Charlotte College
- Essential first aid course, New Zealand Red Cross, 07/08/2024
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