Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
References
Strengths
Timeline
Generic

Mia Patel

021 642 662, Auckland

Summary

15+ years experience in the digital industry with roles in software development, project management, team management and digital marketing. Skilled in analytics, UX design, web/mobile development and client management.


I am passionate about delivering innovative solutions that provide great customer experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Digital Business Analyst

ASB
Auckland
01.2020 - Current

Launch of the new ASB Mobile app and features.

Plan and prioritise the backlog for Payments and Transfers to ensure the team are delivering enhancements required to meet customer and business value in a timely manner

  • Providing vision and direction to the development team and stakeholders (marketing/frontline/risk and legal/product teams)
  • Creating stories with clearly defined acceptance criteria
  • Stories prioritised and tactically released to customers
  • Mitigate impediments impacting successful team completion of release/sprint goals
  • Release management ensuring expectations are set for delivery of functionalities
  • Scrum master -facilitation of agile ceremonies
  • Recruitment and onboarding of Digital Analysts

Marketing Automation Manager

Stuff Limited
Auckland
09.2017 - 12.2018

Develop and implement the roadmap for the digital marketing campaigns across Stuff Limited ensuring optimal use of the marketing technology capabilities (3 direct reports). Responsibilities include:


  • Digital campaign strategy (acquisition and retention) for Stuff Limited - Including joint ventures and retail clients: Neighbourly, Stuff Pix, Stuff Fibre and Disney.
  • Team management - providing leadership and support to Marketing, and wider Editorial/Product teams
  • Project management - B2C/B2B campaigns and system integrations
  • Production of digital marketing campaigns - Including insights into customer behaviour and recommendations on data targeting/content
  • Website design and development for Stuff Events - Round the Bays, Central District Field Days, Night Noodle Markets.

Digital All-rounder

PwC (Marketing)
Auckland
03.2015 - 08.2017

Responsible for the analysis, UX design and development of the new PwC NZ site, PwC microsites and marketing campaigns. Responsibilities include:

  • Rebuild of pwc.co.nz in Adobe Experience Manager (launched 20
  • Development of microsites in Wordpress including PwC training, PwC digital and Choose PwC (PHP, HTML5, CSS3, JS)
  • Production of email marketing campaigns (Campaign Monitor)
  • Insights on data (GA and Adobe Analytics) and social media

Production Manager

Terabyte Interactive Limited
Auckland
08.2013 - 08.2014

Providing leadership and management to the production team (Studio of 27 designers/developers/QA including 3 direct reports) to ensure the delivery of high quality web and mobile solutions for organisations. Responsibilities include:  

  • Development and implementation of robust operational processes and strategies to maximise company productivity and profitability
  • Financial management including budgeting, forecasting and reporting
  • Resource planning and allocation
  • Project and Support management (using agile methodologies and traditional waterfall) - Clients include NZTE, Tourism NZ, Real Journeys
  • Data analytics/reporting and website optimization

Service Delivery Manager

Born Digital
Auckland
11.2011 - 07.2013

Managing a team of 10 developers/designers/producers to provide delivery of various software systems including websites, microsites, kiosk, mobile/iPad and Facebook applications. Key projects include Vodafone Galaxy Kinect Interactive Billboard, Air NZ Hobbit microsite and Westpac Wayfinder Kiosk.

Interactive Producer

Ogilvy
Auckland
02.2011 - 11.2011

Responsible for managing the delivery of software projects and marketing campaigns. Key project was managing the digital marketing campaign for ATEED Rugby World Cup 2011 including website, mobile app, digital billboards and touchscreen kiosks.

Interactive Producer

MediaWorks
Auckland
04.2010 - 01.2011

Responsible for the online planning and execution of 3News.co.nz and radioLIVE.co.nz. Key tasks include supervising online editors/website admins/developers to create site pages and promotional concepts for sponsorship/advertising in order to execute site strategies and deliver traffic targets.

Contract Web Developer

Satellite Media And ProximityID
Auckland
01.2008 - 04.2010

Satellite Media, Auckland

Frontend development of marketing campaigns including Coca-Cola, Vodafone, NZ Radio Awards, Kiwibank, Air NZ.


ProximityID, Auckand

Development for the new TVNZ Website (launched 2008) and Progressive Onecard Email Campaign system.

Systems Consultant

Datacom Systems Ltd
Auckland
12.2005 - 12.2007

Analysis, design and development of new systems, and maintenance of existing systems. Key responsibilities were development of MS CRM, CMS and website/intranet projects (C#, ASP.NET, HTML, CSS, SQL).

Education

Bachelor of Engineering - Software Engineering

University of Auckland
Auckland
01.2006

Skills

    Technical software/systems:

  • Project/Financial tools: TFS, DevOps, JIRA, Trello, WorkflowMax, Xero
  • CMS: Adobe Experience Manager, Wordpress, Umbraco, Kentico, Squarespace
  • Email: Adobe Campaign, Campaign Monitor, MailChimp, ExactTarget, Experian CCMP, Litmus
  • Analytics: Adobe Analytics, Google Analytics, Google Tag Manager
  • Database systems: Adobe Audience Manager, Microsoft SQL Server
  • Optimisation: Adobe Target
  • CRM: Microsoft Dynamics CRM 12-40
  • General software/services:

  • Adobe: Dreamweaver, Photoshop
  • UX: Miro, Balsamiq
  • Microsoft: Office (Word, Excel, PowerPoint, Publisher, Outlook), Visio, Project

Accomplishments

  • Nexus Award Silver (CRM and Data Management) - Progressive Enterprises, Onecard Super Email (ProximityID, 2009)
  • Nexus Award Silver (Marketing Products and Services) - Progressive Enterprises, Onecard Super Email (ProximityID, 2009)
  • 2nd Place for final year Engineering Project - Off-Road GPS Guidance Application, conducted with Navman (University of Auckland, 2005)

Interests

Gymnastics, trampolining, travelling, food & wine

Certification

Adobe Campaign

  • 2017 - Data Management and Workflows
  • 2017 - Design and Orchestrate Marketing Campaigns

2017 Google Analytics IQ Certification

Microsoft CRM Qualifications

  • 2008 - MS CRM 4.0 Service Management
  • 2008 - 8911A: Installation and Deployment in MS Dynamics CRM 4.0
  • 2006 - MS CRM 1.2 Installation and Configuration
  • 2006 - MS CRM 1.2 Applications

2002-2005 University of Auckland NZ

  • BE (Bachelor of Engineering) - Software Engineering

References

Available on request.

Strengths

Analytical problem solving

Backlog prioritisation and management

User experience & design

Strategy and roadmap

Web & App (Android & iOS) delivery

Relationship and stakeholder management

Lean process improvement

Timeline

Senior Digital Business Analyst

ASB
01.2020 - Current

Marketing Automation Manager

Stuff Limited
09.2017 - 12.2018

Digital All-rounder

PwC (Marketing)
03.2015 - 08.2017

Production Manager

Terabyte Interactive Limited
08.2013 - 08.2014

Service Delivery Manager

Born Digital
11.2011 - 07.2013

Interactive Producer

Ogilvy
02.2011 - 11.2011

Interactive Producer

MediaWorks
04.2010 - 01.2011

Contract Web Developer

Satellite Media And ProximityID
01.2008 - 04.2010

Systems Consultant

Datacom Systems Ltd
12.2005 - 12.2007

Bachelor of Engineering - Software Engineering

University of Auckland
Mia Patel