MIA SINCLAIR
Auckland,Kingsland
Summary
Energetic and enthusiastic retail professional with a passion for customer service and sales. I have a proven track record of leading teams, driving sales, and delivering exceptional shopping experiences. With a dynamic and positive presence, I pride myself on my friendly demeanour and genuine ability to build rapport with both customers and colleagues. I thrive in collaborative environments, contributing to a welcoming and engaging atmosphere where teamwork is essential. My strong communication skills allow me to connect effortlessly with customers, ensuring memorable and positive experiences. Proficient in inventory management, executing sales promotions, and maintaining smooth store operations, I am committed to being an integral part of a high-performing retail team while consistently achieving targets. I have a genuine passion for clothing and customer connection.
Overview
6
6
years of professional experience
Work History
Part-Time Sales Assistant
Barkers
08.2024 - Current
- Delivering outstanding customer service and personalized shopping experiences to drive sales
- Running and operating the store solo one day a week
- Building relationships with customers to understand their needs and preferences, enhancing loyalty
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Part-Time Sales Assistant
Barkers
07.2023 - 08.2024
- Assisted customers in selecting products, providing tailored advice to enhance their shopping experience
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Executed visual merchandising strategies to attract customers and drive sales.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Assistant Manager
Barkers
11.2023 - 02.2024
- Fortunate to be offered this role in between periods of full time study
- Managed store operations, ensuring high standards of customer service and store presentation
- Implemented effective sales strategies to boost team performance and customer satisfaction
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Barkers
10.2022 - 11.2023
- Led a team to achieve sales targets and foster a collaborative work environment
- Faced paced environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Marketing Coordinator (Internship)
Marijke Timmers Marketing Solutions
05.2022 - 08.2022
- Collaborated on marketing strategies and brand development, enhancing client relationships
- Gained experience in tracking marketing performance and understanding customer engagement
- Participated in meetings and maintained client relationships
- This was an unpaid role that I took on for 4 months to broaden my knowledge and skills within a fast changing marketing environment
Full-Time Sales Assistant
Zara
03.2022 - 06.2022
- Provided personalized customer service in a fast-paced environment, adapting to seasonal product changes
- Engaged in visual merchandising to maintain store standards and enhance the shopping experience
- I moved to Auckland to take on the temporary role within Zara as a sales assistant
Retail Assistant
Farmers
11.2021 - 02.2022
- Collaborated with team members to meet sales targets while ensuring customer satisfaction
- Managed customer inquiries and feedback to improve service quality
- I was fortunate enough to experience working across the full range of Framers products and departments
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Pharmacy Sales Assistant
Unichem Pharmacy
01.2019 - 02.2020
- Built strong relationships with customers by providing knowledgeable support in pharmacology and cosmetics
- Worked closely with pharmacists to ensure safe and effective customer care
- Maintained a clean and organized workspace, adhering to strict hygiene guidelines for a safe environment.
- Handled cash transactions accurately, processing payments securely while maintaining excellent rapport with customers.
- Educated customers on the proper usage of over-the-counter medications, reducing potential risks or complications.
- Participated in ongoing professional development activities to stay current with industry trends and best practices.
Education
6-Month Online Training Course - Paid Media Management, Building Omnichannel Presence, Customer Journey and Experience
Marketing Solutions
NCEA Level 3 - Theatre, Music Development, English, Social Sciences
Taupo-nui-a-Tia College
Taupo, NZBachelor of Creative Writing -
AUT
01.2025
Skills
- Customer Service
- Sales Expertise
- Team Leadership
- Eager and fast learner
- Cash Handling
- Goal-Oriented
- Stock Management
- Point of Sale Operation
- Relationship Building
- Adaptable and working Well Under Pressure
- Team Player
References
Available upon request.
Timeline
Part-Time Sales Assistant
Barkers
08.2024 - Current
Assistant Manager
Barkers
11.2023 - 02.2024
Part-Time Sales Assistant
Barkers
07.2023 - 08.2024
Assistant Manager
Barkers
10.2022 - 11.2023
Marketing Coordinator (Internship)
Marijke Timmers Marketing Solutions
05.2022 - 08.2022
Full-Time Sales Assistant
Zara
03.2022 - 06.2022
Retail Assistant
Farmers
11.2021 - 02.2022
Pharmacy Sales Assistant
Unichem Pharmacy
01.2019 - 02.2020
Bachelor of Creative Writing -
AUT
6-Month Online Training Course - Paid Media Management, Building Omnichannel Presence, Customer Journey and Experience
Marketing Solutions
NCEA Level 3 - Theatre, Music Development, English, Social Sciences
Taupo-nui-a-Tia College
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