MIA WENTZEL
Auckland,New Zealand
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure as an Air BNB Manager, where I implemented efficient processes and personalized services. Skilled in relationship building and professional communication, I excel in environments requiring attention to detail and a strong work ethic. Achievements include streamlining operations and significantly improving guest and client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Air BNB Manager
Self-employed
Mission Bay, AKL
12.2023 - 01.2025
- Enhanced customer satisfaction through prompt dispute resolution.
- Improved guest satisfaction rates by implementing effective guest relations, and personalized services.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Received numerous positive reviews from clients for attention to detail, and exceptional work ethic.
Netball Coach Volunteer
The Gardens Netball
Takanini , Auckland
03.2019 - 11.2024
- Trained athletes in proper use of equipment for safety and maximum results.
- Motivated athletes by providing positive reinforcement throughout their journey from beginner level up.
- Developed and implemented weekly training sessions for netball players of all skill levels.
- Conducted individual coaching sessions to help improve technique and performance of each player.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Coached and maintained players from ages 3 to 14.
Wait Staff/Bartender
Lone Star
Botany Downs, AUK
08.2023 - 02.2024
- Kept bar presentable and well-stocked to meet customer needs
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests
- Maintained a respectful and positive attitude to enhance customer experience
- Prepared specialty drinks such as cappuccinos, lattes and mochas
Retail Sales Consultant
Cue Clothing
Newmarket, AUK
11.2022 - 02.2024
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Created detailed sales presentations to communicate product features and market data
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations
- Handled cash transactions accurately while adhering to established security procedures
Data Entry Clerk
Money Tree Finance
Greenlane, AUK
04.2021 - 11.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies
- Organized, sorted, and checked input data against original documents
- Entered data into various computer systems accurately using Microsoft Office Suite
Education
Certificate in Study And Career Preparation - Business Communication
UNITEC
Auckland, NZ11-2024
Bachelor of Applied Management - Business Studies
MIT
Manukau, NZ12.2023
NCEA Level 2 -
Macleans College
Auckland, NZ12.2022
Skills
- Outstanding customer service
- Professional appearance
- Patience and tolerance
- Attention to detail
- Order of service
- Work prioritization
- Relationship building
- Marketing
- Professional communication
- Engaging personality
- Team player attitude
- Cleanliness and hygiene
Affiliations
- Talented cake decorator and baker.
- Skilled netball player.
- Passion for event planning.
Certification
- NZ Full Drivers License.
Timeline
Air BNB Manager
Self-employed
12.2023 - 01.2025
Wait Staff/Bartender
Lone Star
08.2023 - 02.2024
Retail Sales Consultant
Cue Clothing
11.2022 - 02.2024
Data Entry Clerk
Money Tree Finance
04.2021 - 11.2021
Netball Coach Volunteer
The Gardens Netball
03.2019 - 11.2024
Certificate in Study And Career Preparation - Business Communication
UNITEC
Bachelor of Applied Management - Business Studies
MIT
NCEA Level 2 -
Macleans College
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