Mia Yildiz
Takapuna,AUK
Summary
Dependable and experienced hospitality worker successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable extrovert with expertise in flexibility, team collaboration and resolving issues with customers, waitstaff and management. Looking for a job in other areas such as retail. 3 Years of experience in hospitality has taught valuable skills of learning very fast, being extremely organized and independent. This allows the capability of entering into a new place of work with confidence in performing well.
Overview
3
3
years of professional experience
Work History
Front of House Wait Staff Member
Al Forno Restaurant
Takapuna, AUK
03.2024 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or addons.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
Front of House Waitress
Seven Hills Cafe
Takapuna, AUK
03.2021 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked behind bar preparing counter food and making drinks.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated closely with team members to ensure seamless service during peak hours.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
- Upsold high-profit items such as appetizers and special drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Performed general cleaning by sweeping and mopping floors, washing dishes emptying trash, and cleaning bathrooms.
Education
Year 13 - 2020-Present
Takapuna Grammar School
Skills
- Menu Memorization
- Fast learner and effective communicator
- Positive and friendly
- Organized and independent
- Works well under pressure in fast-pace environments
- Handling Complaints
Timeline
Front of House Wait Staff Member
Al Forno Restaurant
03.2024 - Current
Front of House Waitress
Seven Hills Cafe
03.2021 - Current
Year 13 - 2020-Present
Takapuna Grammar School