Micaela Bretton
WAIKATO
Summary
I am currently a customer service representative within the business team at Genesis Energy. I am passionate about providing excellent customer service, learning different approaches to improving customer satisfaction and continually expanding my skills within administration and business technology based roles.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Genesis Energy
07.2023 - Current
- Customer service
- KPIs
- Re-contracting
- Account maintenance
- Gentrack
- Case/work order creation
- Salesforce
- Microsoft Suite
- Te Mata Tātāriki Hauora - Health and Safety Rep
Administrative & Customer Service Officer
Hayley Lunn - Cleaning Waikato
01.2020 - 07.2023
- Myob
- Data entry
- Customer retention
- Schedule management
- Inventory management
- Reporting
Sales Representative
Big Save Furniture
01.2016 - 01.2020
- Customer service
- Sales
- Phone and in-store queries
- Meeting targets
- Arrange deliveries
Education
Business Administration and Technologies - Business Administration and Technologies Level 3
Toi Ohomai Institue of Technology
12.2018
Skills
- Customer service
- Problem-solving
- Active listening
- Call center experience
- Conflict resolution
Interests
- Continuous improvement
- Relationship management
- Customer service
- Sales & retention
References
- Aroha Waikato, Genesis Energy Team Leader, 020 4037 1743
- Chelsie de Manmalche, Current Genesis Energy Team Leader 027 2819 496
Timeline
Customer Service Representative
Genesis Energy
07.2023 - Current
Administrative & Customer Service Officer
Hayley Lunn - Cleaning Waikato
01.2020 - 07.2023
Sales Representative
Big Save Furniture
01.2016 - 01.2020
Business Administration and Technologies - Business Administration and Technologies Level 3
Toi Ohomai Institue of Technology
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