Overview
Work History
Education
Summary
Skills
Timeline
Generic

Michael Baker

Hamilton,Dinsdale

Overview

36
36
years of professional experience

Work History

Project Manager - CADIS

Tasman Forestry Ltd
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Transport Dispatcher

Trimble Solutions NZ Ltd
06.2011 - 07.2024
  • Co-ordinated uplift of products from 24 forest locations and delivery to 15 end user sites using 110 trucks/day, in accordance with production and delivery requirements set by 3 client Forest Owner companies.
  • Maintained thorough records of transport activities, ensuring compliance with company policies and regulatory requirements.
  • Increased customer satisfaction by resolving complaints promptly and professionally.
  • Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
  • Kept up-to-date on industry trends and best practices within the logistics field to continuously improve performance outcomes.
  • Provided ongoing training sessions for drivers in areas such as safety protocols, customer service skills, or new technology usage.
  • Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
  • Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Provided training and guidance to new dispatchers.

Northern Regional Manager

Asset Forestry Logistics
06.2009 - 06.2010
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Transport Dispatcher

Asset Forestry Logistics Ltd
06.2008 - 06.2009
  • Co-ordinated uplift of products from 32 forest locations and delivery to 21 end user sites using 145 trucks/day, in accordance with production and delivery requirements set by 3 client Forest Owner companies.
  • Maintained thorough records of transport activities, ensuring compliance with company policies and regulatory requirements.
  • Increased customer satisfaction by resolving complaints promptly and professionally.
  • Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
  • Kept up-to-date on industry trends and best practices within the logistics field to continuously improve performance outcomes.
  • Provided ongoing training sessions for drivers in areas such as safety protocols, customer service skills, or new technology usage.
  • Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
  • Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Provided training and guidance to new dispatchers.

Transport Manager

Corporate Transport Ltd
03.2007 - 11.2008
  • Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
  • Coordinated with external partners such as carriers, forest owners and logging crews to ensure seamless end-to-end logistics management.
  • Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
  • Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.

Quality and Training Manager

Distribution Management Solutions Ltd
09.2005 - 06.2008
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Led transition from paper based dispatch recording into computer aided dispatch systems.
  • Key resource for identifying, implementing and testing key requirements of newly developed computer aided dispatch system.

Dispatch Team Leader

Distribution Management Solutions Ltd
06.2000 - 09.2005
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

Accounts Manager - Timber Products

Provincial Freightlines Ltd
11.1998 - 06.2000
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
  • Collaborated with sales teams to identify new opportunities, driving revenue growth.
  • Strengthened relationships with key clients, leading to increased repeat business.
  • Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
  • Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.

Planning and Scheduling Manager

Fletcher Forests Ltd
02.1998 - 11.1998
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Served as central point of contact for all outside vendors.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Conducted meetings to update management and staff members on progress.

Team Leader - Dispatch

Tasman Forestry Ltd
03.1995 - 02.1998
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led transition from paper based dispatch recording into computer aided dispatch systems.
  • Key resource for identifying, implementing and testing key requirements of newly developed computer aided dispatch system.

Transport Accounts Clerk

Tasman Forestry Ltd
04.1994 - 03.1995
  • Set up and updated Excel spreadsheets to track financial data.
  • Input financial data and produced reports using FOPAS.
  • Assisted in the preparation of monthly financial statements to provide insight into company performance.
  • Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
  • Improved invoice processing times with the utilization of accounting software for accurate data entry.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.

Transport Dispatcher

Tasman Forestry Ltd
02.1988 - 04.1994

Education

Train The Trainer -

NZIM
Auckland

Project Management - Project Management

Bill Burr Associates
Matamata, NZ

Leaders Performance Programme - Leaders Performnce

Leadership Solutions Group
Taupo, NZ

Health And Safety Levels 1, 2 And 3 - Health And Safety in The Workplace

NorthTech
Whangarei, NZ
09.2018

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Skills

  • Schedule Management
  • Customer Relations
  • Stakeholder Communications
  • Work flow planning
  • Advanced problem solving
  • Cross-Functional Collaboration
  • Processes and procedures
  • Conflict Management
  • Data Analysis
  • Logistics Management

Timeline

Transport Dispatcher

Trimble Solutions NZ Ltd
06.2011 - 07.2024

Northern Regional Manager

Asset Forestry Logistics
06.2009 - 06.2010

Transport Dispatcher

Asset Forestry Logistics Ltd
06.2008 - 06.2009

Transport Manager

Corporate Transport Ltd
03.2007 - 11.2008

Quality and Training Manager

Distribution Management Solutions Ltd
09.2005 - 06.2008

Dispatch Team Leader

Distribution Management Solutions Ltd
06.2000 - 09.2005

Accounts Manager - Timber Products

Provincial Freightlines Ltd
11.1998 - 06.2000

Planning and Scheduling Manager

Fletcher Forests Ltd
02.1998 - 11.1998

Team Leader - Dispatch

Tasman Forestry Ltd
03.1995 - 02.1998

Transport Accounts Clerk

Tasman Forestry Ltd
04.1994 - 03.1995

Transport Dispatcher

Tasman Forestry Ltd
02.1988 - 04.1994

Project Manager - CADIS

Tasman Forestry Ltd

Train The Trainer -

NZIM

Project Management - Project Management

Bill Burr Associates

Leaders Performance Programme - Leaders Performnce

Leadership Solutions Group

Health And Safety Levels 1, 2 And 3 - Health And Safety in The Workplace

NorthTech

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Michael Baker