Open To Work
Michael Clark
Summary
Dynamic Quality Control Manager with a proven track record at Ian Boettcher Mazda, enhancing customer satisfaction through rigorous quality processes and effective problem-solving. Expert in documentation control and operational excellence, I spearheaded initiatives that reduced turnaround time for quality concerns, fostering teamwork and collaboration across departments to drive continuous improvement.
Overview
7
7
years of professional experience
Work History
Quality Control Manager
Ian Boettcher Mazda
Brisbane, Qld
02.2012 - 02.2019
- Inspected vehicle condition and verified service work matched repair order requirements
- Recorded quality issues and communicated discrepancies to service team for correction
- Reviewed completed vehicles for cleanliness, functionality, and customer delivery readiness
- Supported adherence to dealership quality standards during final inspection process
- Documented inspection findings clearly to maintain accurate service records
- Coordinated with technicians to resolve missed repairs and finish details
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
Education
Melville High School
Hamilton, NZSkills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
- Documentation control
- Compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Reliability
- Problem-solving abilities
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Quality Control Manager
Ian Boettcher Mazda
02.2012 - 02.2019
Melville High School