Michael David Robinston
Christchurch,New Zealand
Summary
As a Chapter Lead and results-oriented Product Owner, I bring a people-focused, adaptable approach honed across Telecom, IT, Finance, and Retail industries. With a proven history of driving business growth and leading cross-functional teams on complex projects, I consistently deliver high-quality solutions that exceed customer expectations, all within scope and budget. My dedication to innovation and customer focus keeps my team at the cutting edge of digital transformation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chapter Lead & Product Owner -Fraud & Risk AI Team
AI And Engineering, Spark New Zealand
07.2024 - Current
- Leading the team responsible for developing Fraud and Credit Risk Analytics and modelling projects, ensuring comprehensive and efficient outcomes preventing $1 million worth fraud in a quarter.
- Proponent of graph-based fraud detection methodology, currently under in-house development, focusing on identifying fraud through various linkages.
- Analyzed and identified shortcomings in previous credit risk scoring ML models, leading the team to develop a new Credit Risk Model based on global credit scoring standards, resulting in a robust customer profiling system that saved $2 million in a short period.
Chapter Lead & Product Owner - Automation Squad
AI And Engineering, Spark New Zealand
10.2023 - 06.2024
- Steered the development and oversight of Spark's Unified Audit Interface (UAI), a critical Revenue Leakage Prevention product. UAI stands as an automated, action-oriented audit web interface that empowers auditors to swiftly address discrepancies and enables Spark's leadership to make informed, data-driven decisions.
- The Audit Interface helped identify and close multiple loopholes in the process and highlighted process gaps, leading to closure of revenue leakage worth $10 million.
- Sustained the role of Product Owner for the Revenue Assurance Automation squad within the AI and Engineering tribe. This squad has consistently delivered highly efficient solutions contributing to the seamless functioning of Spark's revenue assurance processes.
IT Product Owner - Automation Squad
AI And Engineering, Spark New Zealand
10.2022 - 10.2023
- Implemented End-to-End Revenue Reconciliation project with enhanced processes, leveraging Azure Cognitive Services and Python's fuzzy matching scripts, resulting in increased audit accuracy and error free billing for the organization.
- Collaborated with cross-functional teams(finance, sales and provisioning) to identify and mitigate revenue risks, leading to improved financial performance and increased stakeholder delight.
- Led the development and implementation of automated revenue assurance solutions, reducing manual effort by 3000 hours annually and enhancing operational efficiency.
- Developed and implemented a product strategy for revenue assurance aligned with the organization's overall business strategy and vision.
- Tracked and reported on the ROI of revenue assurance initiatives, utilizing data and analytics to demonstrate the value of the department's work and inform future investments.
- Successfully resolved a complex revenue reconciliation problem for Enterprise customers using AI, resulting in a monthly revenue uplift from $250K to $400K and back billing of $1.8 million
Data Intelligence Analyst
AI And Engineering, Spark New Zealand
11.2021 - 10.2022
- Led a team of Data engineers and architects in the B2B Contract Automation project, achieving digitization of $50 million worth of contracts and identifying $1 million worth of contracts not being billed.
- Worked closely with the Senior Product Owner, representing the team before the Leadership Squad and other stakeholders.
- Documented all team processes and solutions to preserve knowledge for future squads.
- Conducted root cause analysis, uncovering $2 million of revenue leakage in the LFC sector of the business.
Branch Head and Assistant Manager
Corporation Bank
09.2014 - 03.2020
- Successfully managed customer relationships, ensured KYC compliance, acquired clients for savings and current accounts, recovered bad debts, liaised with government agencies, managed senior stakeholders, and represented the bank in court of law.
- Successfully handled complex cash handling projects during the Government of India's demonetization drive.
- Oversaw the major technical transformation of the branch from legacy systems to Infosys delivered Finacle core banking solution.
- Successfully grew branch business from $10 million to $14 million within two years, outpacing the competition in service levels.
Education
Master of Applied Data Science - Applied Data Science, Machine Learning And AI
University of Canterbury
02-2022
MBA - Marketing And Systems
St Joseph's College
04-2010
Bachelor of Science - Physics
Kamaraj College
04-2008
Skills
- Driving strategic planning
- Product development
- Expertise in Agile frameworks
- Strong analytical and critical thinking
- Microsoft Azure and MS Power Platform
- Proficient in Python, SQL, R
- Fostering Innovation and Creativity
- Effective Stakeholder management
Certification
- Certified Scrum Master
- ICAgile Certified Teams Facilitator
- ICAgile Certified Product Owner
- AZ 900 certification - MS Azure
Additional Information
1. Refer to my published article on Medium.com outlining the application of Python's fuzzy matching techniques for large datasets -
(link - https://medium.com/@bewin4u/fuzzy-matching-for-million-row-address-dataset-with-rapidfuzz-and-splink-b704eaf1fda9 ).
2. I have not included my work history prior to 2014 as a Sales Officer in various MNCs abroad due to space constraints. I am prepared to share this information upon request.
Timeline
Chapter Lead & Product Owner -Fraud & Risk AI Team
AI And Engineering, Spark New Zealand
07.2024 - Current
Chapter Lead & Product Owner - Automation Squad
AI And Engineering, Spark New Zealand
10.2023 - 06.2024
IT Product Owner - Automation Squad
AI And Engineering, Spark New Zealand
10.2022 - 10.2023
Data Intelligence Analyst
AI And Engineering, Spark New Zealand
11.2021 - 10.2022
Branch Head and Assistant Manager
Corporation Bank
09.2014 - 03.2020
Master of Applied Data Science - Applied Data Science, Machine Learning And AI
University of Canterbury
MBA - Marketing And Systems
St Joseph's College
Bachelor of Science - Physics
Kamaraj College
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