Multi-faceted Operations/ Sales Manager promoting excellent record of meeting company-defined KPI's through exceptional sales strategy. Mentors employees to develop top-performing team members. 10 year progressive career background combined with dedication to growth and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manufacturing Plant Manager
Mitre 10 - Frame and Truss Plant
10.2021 - Current
Enhanced product quality by establishing rigorous quality control measures and training plant staff on best practices.
Implemented safety procedures to decrease workplace accidents and maintain a safe working environment for all employees.
Collaborated with research and development teams to identify opportunities for process improvements and new product development.
Developed strong relationships with suppliers, ensuring timely delivery of raw materials for uninterrupted production.
Regional Sales Manager
Mitre 10, BOP
12.2020 - 10.2021
Sales Leadership: Directed and motivated a team of 7 sales representatives, providing guidance and support to enhance performance and achieve quarterly sales targets
Client Relations: Cultivated and maintained strong relationships with key clients, resulting in high levels of customer satisfaction
Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Trade Manager
Mitre 10, Waihi
04.2018 - 12.2020
Sought out new business to profitably enhance company assets.
Handled accounts, logistics and other customer-related issues for $15M in yearly trade.
Drove volume growth within retail departments and maintained trade profitability.
Delivered exceptional customer service by addressing client concerns promptly and effectively.
Prepared P&L statements and other divisional reports for senior management review.
Laboratory Manager
IDEXX Laboratories, Palmerston North
10.2014 - 04.2018
Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
Set and oversaw quality assurance guidelines for laboratory work.
Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
Improved laboratory efficiency by streamlining workflows and implementing process improvements.
Interviewed, hired and trained lab technicians to perform experiments and analyze results.
Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
Team leader - Biochemistry
New Zealand Veterinary Pathology Ltd
04.2009 - 10.2014
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Manage operational budgets
Prepare reports on departmental performance
Education
Diploma - Science Technology
Wintec
Skills
Health and safety
Account Management
Teamwork and Collaboration
Customer Focus
Operations Management
Production Planning
Continuous Improvement
Project Management
Schedule Management
Lean Manufacturing Processes
Qualificationsdevelopmentawards
Diploma in science technology (WINTEC)
BCITO Level 4 detailing
Situational leadership workshop
Lean training course
Team Leaders/Managers/Supervisor Health & Safety Training
Internal Auditing certificate
Certificate in Retail - Level 2
References
Referees and evidence of achievements available upon request.
Itsoftwarecompetency
SAP
MICROSOFT (Excel, Word, PPT, Skype, Outlook, etc)
Quality management system (QPULSE)
Multiple internal systems (workday, Intradexx, ESP, IGROW, etc)
Certification
BCITO Frame and Truss Detailing certificate Level 4
Timeline
Manufacturing Plant Manager
Mitre 10 - Frame and Truss Plant
10.2021 - Current
Regional Sales Manager
Mitre 10, BOP
12.2020 - 10.2021
Trade Manager
Mitre 10, Waihi
04.2018 - 12.2020
Laboratory Manager
IDEXX Laboratories, Palmerston North
10.2014 - 04.2018
Team leader - Biochemistry
New Zealand Veterinary Pathology Ltd
04.2009 - 10.2014
BCITO Frame and Truss Detailing certificate Level 4
Diploma - Science Technology
Wintec
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