Michael Hennsa
Birkenhead,Auckland
Summary
Reliable and Enthusiastic employee seeking, Gym Manager, Front Desk/Admin in Gym, position. Offering excellent communication, delivering professional skills, focused, willingness to learn and good judgment.
Overview
2
2
years of professional experience
Work History
Receptionist
CityFitness
NorthShore, Auckland
10.2023 - Current
- Greeted members and visitors, as well as provided them with assistance.
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
- Provided up-to-date knowledge of Group Fitness classes, as well as recommending Personal Training to new sign-ups.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Processed payments from new and existing members using EFTPOS transactions.
- Handling of manual contracts and sensitive paperwork, like DD's, to finish payment setups of memberships.
- Familiarity with CityFitness systems like IntelliFitness, Trexway, Virtuagym, etc.
- Kept up with weekly cleaning tasks to ensure club cleanliness and also ensured club is stocked with hourly club runs.
- Implementing health and safety policies and procedures to ensure compliance with applicable regulations.
- Responded quickly to any reported health and safety concerns in the workplace.
- Participated in emergency response drills as part of the organization's preparedness plan.
Checkout Operator
Countdown Birkenhead
Birkenhead, Auckland
04.2022 - Current
- Greeting customers with a smile and a positive attitude whilst scanning, packing and helping with their groceries.
- Worked closely with front-end staff to assist customers.
- Packed shelves making everything on display look as neat as possible, lifting heavy boxes and also flattening said boxes to be crushed in the cardboard crusher.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Sorting and organizing trolleys to make sure there is enough trolleys for said customers.
Sales & Marketing Consultant
Fitness Now
Birkenhead, Auckland
13Mar23 - 12Jul23
- Maintained high professional standards.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained and monitored health and safety of premises.
- Kept front desk and facility clean and orderly.
- Completed daily cleaning maintenance tasks.
- Managed client bookings, enquiries, cancellations, transfers and hold of memberships.
- Ensured to maintain a friendly, proactive, efficient and accurate front-line service.
- Participated in promotional activities on social media.
- Kept accurate records of all leads generated and consulted.
Education
Essential Workplace First Aid
Fact+
CityFitness Albany05-2024
NZ Certificate in Fitness Leadership And Exercise (Level 4) - Personal Training
New Zealand Institute of Health And Fitness
Albany, NZ04.2023
High School Diploma -
Brandwag High School
Benoni12.2021
Skills
- Operations support
- Administrative support
- Client relations strength
- Team collaboration
- Attention to detail
- Communication skills
- Leadership Skills
- Current Fitness Trends Knowledge
- Safety and Emergency Procedures
- Customer Service
- Lifestyle and Nutrition Guidance
- Passion for Health and Fitness
- Membership Sales
References
REFERENCES
Available upon request
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Timeline
Receptionist
CityFitness
10.2023 - Current
Checkout Operator
Countdown Birkenhead
04.2022 - Current
Sales & Marketing Consultant
Fitness Now
13Mar23 - 12Jul23
NZ Certificate in Fitness Leadership And Exercise (Level 4) - Personal Training
New Zealand Institute of Health And Fitness
High School Diploma -
Brandwag High School
Essential Workplace First Aid
Fact+
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