Michael Jimenez
Christchurch,Canterbury
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accustomed to complying with government policies and adhere to government legislations and requirements.
Overview
10
10
years of professional experience
Work History
Immigration Officer
Immigration New Zealand
05.2023 - Current
- Making quality decisions that manage immigration risk and contribute to positive immigration outcomes to New Zealand
- Using judgement to assess and decide visa applications through the effective administration of immigration policy and procedures, and in accordance with immigration law
- Complying with immigration instructions and following the established Standard Operating Procedures
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Demonstrated cultural sensitivity during interactions and assessments of diverse populations from around the world seeking entry into New Zealand
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Participated in ongoing professional development opportunities including trainings on new technologies, policy updates, or procedural changes affecting my duties as an Immigration Officer.
- Communicating with stakeholders in a clear, concise, timely manner
- Following the established risk assessment and management processes
- Using risk mitigation, verification processes and profiling tools-systems to manage risk for application assessment and document findings in relevant systems and tools
- Managing all application related material securely in accordance with the relevant legislation
- Proactively identifying trends in risks and communicating them with relevant staff or managers
- Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
- Conducted interviews with applicants to determine eligibility for visa.
Life and Identity Officer / Quality Checker
Department Of Internal Affairs
05.2021 - 05.2023
- Assess New Zealand citizenship applications
- Quality check citizenship applications
- Delivering coaching
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Prepare official reports for stakeholders and the Minister of Internal Affairs
- Quickly learn new skills and policy updates and apply them to daily tasks, improving efficiency and productivity
- Developed effective improvement plans in alignment with goals and specifications.
- Demonstrate respect, friendliness, and willingness to help wherever needed
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Verify client information by analyzing existing evidence on file
- Proved successful in working within tight deadlines and fast-paced atmosphere
- Document findings and prepared detailed reports
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Ministry Of Social Development
10.2020 - 05.2021
- Offered advice and assistance to clients, paying attention to special needs or wants
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Compliance and Special Projects Representative
Vector Group
08.2018 - 01.2020
- Proved successful working within tight deadlines and fast-paced atmosphere
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Identified issues, analyzed information and provided solutions to problems
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Carried out day-day-day duties accurately and efficiently
- Developed team communications and information for meetings
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution
- Managed effective action plans to respond to audit discoveries and compliance violations
- Gathered, organized and evaluated data to make accurate assessments of current operations.
Logistics Team Member
Vector Group
02.2018 - 08.2018
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Managed system support functions to set priorities and service levels expectations
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Verified accurate account invoicing through collaboration with accounting department
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Service Coordinator
Alsco
06.2016 - 04.2017
- Designed individualized service plans that considered clients' goals and preferences
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated company tracking system with latest information
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents
- Proved successful working within tight deadlines and fast-paced atmosphere.
Transport Supervisor
Armourguard
02.2014 - 03.2016
- Researched affordable transportation methods and performed safety audits on equipment
- Resolved maintenance and repair issues for vehicles and equipment
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
- Monitored and maintained high level of on-time delivery reliability service and performance
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety
- Created safe work environment by complying with safety, health and security requirements
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base
- Monitored paperwork procedures to prevent error-related losses
- Performed thorough cash audits and deposit investigations.
Education
No Degree - Intercultural, Multicultural, And Diversity Studies
IE University
Spain09.2024
Diploma In Business -
Ara - Christchurch
Christchurch, CAN06.2017
Tourism And Travel Management -
NZQA Level 4 - NZQA
Wellington, WGN04.2014
Skills
- Creative problem solving
- Document analysis
- Quality checking/auditing
- Delivering coaching and feedback
- Implementing policy changes
- MS Office
- Continuous Process Improvement
- Leadership
- Adaptability and Flexibility
- Background Checks
- Interview techniques
- Cultural awareness
- Interpersonal Communication
- Multilingual Communication
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working
Timeline
Immigration Officer
Immigration New Zealand
05.2023 - Current
Life and Identity Officer / Quality Checker
Department Of Internal Affairs
05.2021 - 05.2023
Customer Service Representative
Ministry Of Social Development
10.2020 - 05.2021
Compliance and Special Projects Representative
Vector Group
08.2018 - 01.2020
Logistics Team Member
Vector Group
02.2018 - 08.2018
Service Coordinator
Alsco
06.2016 - 04.2017
Transport Supervisor
Armourguard
02.2014 - 03.2016
No Degree - Intercultural, Multicultural, And Diversity Studies
IE University
Diploma In Business -
Ara - Christchurch
Tourism And Travel Management -
NZQA Level 4 - NZQA
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