Michael Jolliffe
Summary
I've moved over to New Zealand and currently on a working holiday visa looking for working positions. I've got a great history in customer service, having worked in customer facing roles for over 14 years, over two different occupations.
Over time I have picked up great patience and a hardworking ethic that allows me to keep calm and complete whatever tasks come my way to a high standard. Whilst also maintaining good relations with co-workers.
I have a background in mechanics too, so can be a useful all rounder in any business.
Overview
10
10
years of professional experience
Work History
General Manager
Wight Karting
11.2022 - 04.2024
- Managed budgeting of rotas, staff hiring and training.
- Managed the team, aiming for a positive work environment and high employee satisfaction with customer satisfaction focus.
- Developed and implemented ways of increasing sales and profitability.
- Created and maintained strong relationships with customers, encouraging return custom. Created business links with other island company's.
- Able to cover all aspects of the job as required.
- Also see lists from previous Wight Karting employment.
Postman
Royal Mail
08.2019 - 10.2022
- Maintained a high level of organisation in sorting mail and parcels for efficient distribution to various addresses.
- Delivery of all mail and parcel items throughout the day to over 600 postal addresses.
- Maintaining a high standard of professionalism to represent the company well to customers.
Mechanic / Track Marshal / Duty Manager
Wight Karting
04.2014 - 06.2019
- Maintained a fleet of 30+ Go karts to the required safety standards.
- Ran track sessions, including safety briefings to a high standard.
- Taking bookings and creating events.
- Maintaining track conditions for safe operation of the business.
- Cleaning of customer areas.
- Covering of reception and Cafe duties where required.
- Running of Kids track days
Education
Diploma - Mechanics
The Isle of Wight College
Isle Of Wight. UKSkills
- Calm and collected
- Team Player
- Efficient multi-tasker
- Can organise myself well
- Customer interactions
Hobbies
- I am into astrophotography, including chasing Auroras!
- Restored and maintained classic cars
- Keen to learn and improve at skiing
- Hiking and exploring nature
Timeline
General Manager
Wight Karting
11.2022 - 04.2024
Postman
Royal Mail
08.2019 - 10.2022
Mechanic / Track Marshal / Duty Manager
Wight Karting
04.2014 - 06.2019
Diploma - Mechanics
The Isle of Wight College
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