Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Michael Yan

Auckland,New Zealand

Summary

With years of cross-industry experience, I possess strong customer service skills, effective communication abilities, and a problem-solving mindset. I have worked in Construction Management roles within New Zealand-based companies, gaining familiarity with the local education system and visa requirements. Bilingual in English and Mandarin, I am able to provide efficient support to clients from diverse cultural backgrounds. Skilled in handling procedural tasks such as information preparation, application submission, and follow-up services. Detail-oriented, patient, and highly responsible, I am dedicated to delivering professional and thoughtful education consulting services to students and their families. Eligible to work in New Zealand under a Resident Visa.

Overview

7
7
years of professional experience

Work History

Construction Manager at Treasurehomes, Auckland

Treasurehomes
Auckland, New Zealand
04.2022 - 08.2023
  • Directed daily operations of projects, monitoring construction activities for progress and compliance.
  • Developed contracts, specifications, and project documents to ensure all obligations were met.
  • Drafted daily and weekly reports to document work progress and provided updates to stakeholders.
  • Facilitated meetings with council, engineers, architects, and project owners to address requirements and resolve issues.
  • Managed comprehensive project delivery encompassing design, procurement, construction, and closure phases.
  • Identified project risks and implemented strategies for effective mitigation.

Construction Site Supervisor

Xstar
Auckland, Auckland
06.2020 - 01.2022

• Managed and coordinated all aspects of project delivery,

including design, procurement, construction, and close-out

phases. Identified and mitigated project risks and implemented

strategies to manage them.

• Wrote daily and weekly reports to record the work and provided

progress updates to stakeholders.

• Met with council, engineer, architect, and project owner to ensure

that all project requirements and issues were addressed.

IT Support

WanMao Human Resource Ltd
Tianjin, China
03.2016 - 04.2017
  • Delivered technical support for various ICT products, including desktops, laptops, and printers.
  • Installed, configured, and maintained hardware, software, and operating systems.
  • Managed network installations, cabling, and performed network troubleshooting.
  • Provided user training on software applications, maintaining an efficient support process.

Education

Certificate - Business Analyst

Bootcamp
Auckland, New Zealand
04-2025

Graduate Diploma of Computing Systems -

Unitec
Auckland, New Zealand
11.2024

Diploma of Construction Management -

Otago PolyTechnic
Auckland, New Zealand
03.2022

Bachelor of Computing Systems -

Tongji Zhejiang College
Jiaxing
07.2015

Skills

  • Education Consulting: Student profiling, education pathway planning, and tailored study abroad advice
  • Application Support: Proficient in university and visa application processes for destinations such as New Zealand, Australia, the UK, and Canada
  • Client Relationship Management: Strong interpersonal and communication skills to build trust with students and parents
  • Documentation & Compliance: Skilled in preparing and reviewing admission documents, SOPs, visa forms, and ensuring policy compliance
  • CRM & Office Tools: Experience using CRM systems, Microsoft Office Suite (Word, Excel, Outlook), and data entry accuracy
  • Cross-cultural Communication: Fluent in [languages], with strong cultural awareness and ability to guide international students effectively
  • Marketing Support: Familiar with digital marketing tools and strategies for student recruitment (eg, WeChat, email campaigns, webinars)
  • Problem Solving & Customer Service: Quick response to client inquiries and ability to resolve issues with professionalism and empathy

Languages

  • English
  • Mandarin

Personal Information

Driving License: EA579732

Timeline

Construction Manager at Treasurehomes, Auckland

Treasurehomes
04.2022 - 08.2023

Construction Site Supervisor

Xstar
06.2020 - 01.2022

IT Support

WanMao Human Resource Ltd
03.2016 - 04.2017

Certificate - Business Analyst

Bootcamp

Graduate Diploma of Computing Systems -

Unitec

Diploma of Construction Management -

Otago PolyTechnic

Bachelor of Computing Systems -

Tongji Zhejiang College
Michael Yan