Michael Kim

Manage staffing, ordering, front of house servicing, and maintaining store operations.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

• Handled cash transactions securely and efficiently, ensuring accurate accounting at shift''s end.
• Exceeded company performance metrics by delivering top-notch service quality consistently.
• Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.
• Maintained a clean and inviting atmosphere, promoting a positive customer experience.