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Michael Kini
Swanson,AUK
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Hardworking employee enthusiastic about learning new things. Pursues opportunities to learn new skills and contribute to group success.
Open and willing to learn new things. Eager to get in and get hands dirty.
Overview
18
18
years of professional experience
Work History
Service Advisor
Tristram European VW | SKODA | MG MOTORS
05.2023 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Specialized MG Service Advisor
Parts Advisor
Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
04.2022 - 04.2023
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Processed and reshelved return orders, checking for discrepancies, potential usage and obvious issues.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogues and electronic means.
- Ordered parts from various distributors to fulfill demands.
Pre Delivery Manager
Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
05.2021 - 04.2022
- Manage workload of grooming team. Volume/Daily average of 16.6 cars.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with sales and frontline admin to streamline pre delivery process and achieve exceptional results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
- In charge of stock control and supply.
Team Leader
City Car Groomers (Faladopal Limited)
11.2020 - 04.2021
Manager
City Car Groomers 2012 Ltd
01.2013 - 11.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Resolved problems, improved operations and provided exceptional service.
- Delivered vehicles to customer locations within specific timeframes.
- Carried out day-day-day duties accurately and efficiently.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operations Manager
Linkz Transport Limited
04.2012 - 12.2012
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Accurately recorded delivery, payment and route information.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Interacted with customers to determine needs and opportunities for additional sales.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Oversaw day-to-day operations, including supervising eight-person team across four sites.
Full Time Furniture Mover
WP Transport Limited
06.2009 - 04.2012
Customer Service Representative
BP Coro Trading NZ Limited
12.2010 - 07.2011
- Provided primary customer support to internal and external customers in fast-paced environment.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with Manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Educated customers on promotions to enhance sales.
Part Time Furniture Mover
A One Movers
01.2007 - 12.2007
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 900 kg's.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Facilitated seamless transitions between homes or offices by coordinating efficient loading and unloading of moving trucks.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Streamlined the moving process by effectively disassembling and reassembling large furniture pieces.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
- Increased customer referrals by providing exceptional service, consistently arriving on time, and exceeding expectations.
Education
Life Skills Programme -
Edvance Workplace Education
12.2016
NCEA LEVEL 1, NCEA LEVEL 2 - Top of Class 2006, 2007, 2008
Kelston Boys High School
12.2010
Skills
- Customer Service
- Strong Work Ethic
- Listening Skills
- Technical Support
- Interpersonal Communication
- Attention to Detail
- Client rapport
- Teamwork and Collaboration
Accomplishments
- Life Skills Certificate
- Full Car License - Manual
- NCEA LEVEL 2
- NCEA LEVEL 1
Interests
Timeline
Service Advisor
Tristram European VW | SKODA | MG MOTORS
05.2023 - 02.2025
Parts Advisor
Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
04.2022 - 04.2023
Pre Delivery Manager
Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
05.2021 - 04.2022
Team Leader
City Car Groomers (Faladopal Limited)
11.2020 - 04.2021
Manager
City Car Groomers 2012 Ltd
01.2013 - 11.2020
Operations Manager
Linkz Transport Limited
04.2012 - 12.2012
Customer Service Representative
BP Coro Trading NZ Limited
12.2010 - 07.2011
Full Time Furniture Mover
WP Transport Limited
06.2009 - 04.2012
Part Time Furniture Mover
A One Movers
01.2007 - 12.2007
NCEA LEVEL 1, NCEA LEVEL 2 - Top of Class 2006, 2007, 2008
Kelston Boys High School
Life Skills Programme -
Edvance Workplace Education
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