Summary
Skills
Accomplishments
REFERENCES
Education
Overview
Timeline
Work History
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Michael Kini

Swanson,AUK

Summary

Aftersales professional with over a decade's experience in the automotive service industry. From roles from detailing through to parts and service. With proven expertise in managing customer interactions and identifying, coordinating parts and service repairs. Strong focus on teamwork and delivering results to ensure reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Enthusiastic, diligent employee who is open and willing to learning new things.

NGO/NFP Experience

Experienced Youth Leader with over a decade's experience. Other role experiences involve sub committee Treasury, leadership and currently the Senior Technician and Media Operations Director. Experienced with operating Audio Visual technology. Live events and live streaming. Currently involved with Youth at a national level for the Pacific Presbytery - Fono Samoa as the Co Convenor of Youth.

Skills

  • Customer Service
  • Strong Work Ethic
  • Listening Skills
  • Technical Support
  • Interpersonal Communication
  • Attention to Detail
  • Client rapport
  • Teamwork and Collaboration
  • First Aid Certified
  • Proficient with setting up and packing down Audio Visual equipment
  • Live stream experience
  • Independent
  • Cooperative
  • Administration Skills
  • Physically Strong

Accomplishments

  • Full Car License - Manual
  • First Aid Certificate
  • Specialized MG Vehicle Technical Training
  • Specialized Retail Customer Training

REFERENCES

Tim Heyrick 021 330 530  

Duane Olsen 021 258 2460

Rev. Winston Timaloa 021 492 990  

Education

U.E, NCEA Level 1 (2008), NCEA Level 2 (2009)

Kelston Boys High School
Auckland, AUK

Life Skills Programme -

Edvance Workplace Education
Auckland, AUK
12.2016

Overview

2026
2026
years of professional experience

Timeline

Service Advisor

Tristram European VW | SKODA | MG MOTORS
05.2023 - 02.2025

Parts Advisor

Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
04.2022 - 04.2023

Pre Delivery Manager

Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
05.2021 - 04.2022

Team Leader

City Car Groomers (Faladopal Limited)
11.2020 - 04.2021

National Clerk NGO/NFP Experience

Pacific Presbytery Youth
01.2017 - 12.2018

Media Director NGO/NFP Experience

Ranui Pacific Islander's Presbyterian Church
10.2016 - Current

Associate Member NGO/NFP Experience

Pacific Islanders Synod Youth Komiti
01.2013 - 12.2018

Operations Manager

Linkz Transport Limited
04.2012 - 12.2012

Customer Service Representative

BP Coro Trading NZ Limited
12.2010 - 07.2011

Full Time Furniture Mover

WP Transport Limited
06.2009 - 04.2012

Part Time Furniture Mover

A One Movers
01.2007 - 12.2007

Co Convenor Fono Samoa Youth NGO/NFP Experience

Pacific Presbytery - Fono Samoa
05 2023 - Current

Church Youth Leader NGO/NFP Experience

Ranui Pacific Islander's Presbyterian Church
01 2013 - Current

Manager

City Car Groomers 2012 Ltd
01 2013 - 11 2020

U.E, NCEA Level 1 (2008), NCEA Level 2 (2009)

Kelston Boys High School

Life Skills Programme -

Edvance Workplace Education

Work History

Co Convenor Fono Samoa Youth NGO/NFP Experience

Pacific Presbytery - Fono Samoa
05 2023 - Current
  • Facilitate and assist members of the Pacific Presbytery Fono Samoa Youth Nationwide.
  • Maintain a professional working relationship with convenor and clerk.
  • Demonstrate proficient leadership skills to motivate members.
  • Cultivate strong relationships with all members and community leaders to promote collaboration and long-term success.
  • Lead cross-functional teams for successful completion.
  • Collaborate with senior members, youth leaders and youth groups to achieve long term goals.
  • Assist oversight of daily operations.
  • Maintain a professional working relationship with all members, both young and old.
  • Assist with special events and programs.
  • Maintain a clean, neat, and operational facilities to serve program needs.
  • Support engage, fun, and smooth-running events by helping with organization and planning.
  • Represent organization positively and professionally while providing community with much-needed services.

Media Director NGO/NFP Experience

Ranui Pacific Islander's Presbyterian Church
10.2016 - Current
  • Lead a team of media professionals, fostering collaboration and promoting growth opportunities within the organization''s media ministry.
  • Lead a team of media professionals, fostering collaboration and promoting growth opportunities.
  • Continually improving audience engagement through content creation and feedback.
  • Manage live streams while simultaneously delivering over multiple platforms for optimal reach.
  • Ensure new privacy acts are enforced to avoid breaches.
  • Trouble shooting on and off site.
  • Ensure all members are familiar with all systems.
  • Maintain and take stock of all equipment.

Church Youth Leader NGO/NFP Experience

Ranui Pacific Islander's Presbyterian Church
01 2013 - Current
  • Currently serving as the Deputy Secratary of the local church Ranui PIPC Autalavou (Youth)Committee.
  • Mentor young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
  • Engage youth by following, implementing, and assisting in creating lesson plans.
  • Develop strong connections with youth members by organizing engaging and interactive group activities.
  • Provide counselling to young people with spiritual and personal issues and maintained relationships with them.
  • Organize group activities and outings for youth and led weekly Bible study meetings.
  • Maintain a clean, neat, and operational facilities to serve program needs.
  • Support engage, fun, and smooth-running events by helping with organization and planning.
  • Represent organization positively and professionally.
  • Mentoring new volunteers, fostering a supportive and inclusive team environment.
  • Boost fundraising efforts, securing valuable donations through targeted campaigns.

Service Advisor

Tristram European VW | SKODA | MG MOTORS
05.2023 - 02.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Specialized MG Service Advisor

Parts Advisor

Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
04.2022 - 04.2023
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and obvious issues.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Ordered parts from various distributors to fulfill demands.

Pre Delivery Manager

Armstrong's Greenlane Peugeot, Citroën, Opel, INEOS
05.2021 - 04.2022
  • Manage and coordinate new car stock. Ensuring stock in inventoried and prepared for NZ registering for local and national database.
  • Manage on site stock and coordinating with sales sold cars to be prepared for delivery/customer handover.
  • Ensuring all Service, repairs and grooming are completed.
  • Facilitate logistics - Cars to be picked up/ dropped off from/to repairers.
  • Manage workload of grooming team. Volume/Daily average of 18 cars.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with sales and frontline admin to streamline pre delivery process and achieve exceptional results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Improved operations through consistent hard work and dedication.
  • Managed team of four to five staff, overseeing hiring, training, and professional growth of employees.
  • In charge of stock control and supply.

Team Leader

City Car Groomers (Faladopal Limited)
11.2020 - 04.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Manager

City Car Groomers 2012 Ltd
01 2013 - 11 2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered vehicles to customer locations within specific timeframes.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

National Clerk NGO/NFP Experience

Pacific Presbytery Youth
01.2017 - 12.2018
  • First associate member to be elected into the Executive Committee.
  • Nationally oversee all Pacific Presbytery Youth across all Fonos - Fono Tahi (Tokelau & Tuvalu), Fono Motu (Niue), Fono Samoa, Uapou Fellwoship (Cook Islands)
  • Involved with the rebrand of the Pacific Islands Synod Youth Komiti to the Pacific Presbytery Youth
  • Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintain daily report documents, memos and invoices.
  • Schedule meetings and conducted follow-up calls/emails to all members.
  • Tasked with key administrative tasks.
  • Work closely with Convenor and Co Convenor
  • Working relationship with Business Committee, Youth Leaders and Ministers.
  • Prepare reports for AGM.

Associate Member NGO/NFP Experience

Pacific Islanders Synod Youth Komiti
01.2013 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Operations Manager

Linkz Transport Limited
04.2012 - 12.2012
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Accurately recorded delivery, payment and route information.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Oversaw day-to-day operations, including supervising eight-person team across four sites.

Full Time Furniture Mover

WP Transport Limited
06.2009 - 04.2012
  • Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
  • Followed verbal and written instructions to properly move and ship products.
  • Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
  • Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.

Customer Service Representative

BP Coro Trading NZ Limited
12.2010 - 07.2011
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with Manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Educated customers on promotions to enhance sales.

Part Time Furniture Mover

A One Movers
01.2007 - 12.2007
  • Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
  • Followed verbal and written instructions to properly move and ship products.
  • Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
  • Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
  • Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
  • Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
  • Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
  • Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 900 kg's.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Facilitated seamless transitions between homes or offices by coordinating efficient loading and unloading of moving trucks.
  • Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
  • Streamlined the moving process by effectively disassembling and reassembling large furniture pieces.
  • Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
  • Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
  • Increased customer referrals by providing exceptional service, consistently arriving on time, and exceeding expectations.

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