Michael Kwong

I worked on customer service, and I also did chef work. When I was doing customer servicing work, I answered phone calls, managed Uber deliveries, managed Door Dash deliveries, managed normal deliveries and organized where the food was going. I also managed where the workers stationed most nights I worked. I resolved customer problems and provided solutions. I managed most of the part time workers besides the chefs who were full time. I also trained new workers when I saw them and gave them the idea of the high standard we have to up hold.

• Monitored phone calls to provide feedback and coaching.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Implemented quality control measures to uphold company standards.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Developed and implemented strategies for providing excellent customer service experience.
• Monitored staff performance to ensure adherence to customer service standards.

• Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
• Maintained adequate levels of cleaning supplies for washing dishes.
• Maintained assigned areas to keep organized and clean by mopping floor.
• Informed supervisors immediately if any machine malfunctions were observed during operation.
• Ensured timely availability of clean dishes for various meal services.
• Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
• Organized trays with cutlery prior to serving meals to customers.
• Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
• Inspected all returned dishes for cleanliness before restocking them on shelves.