Michael Liao

• As members of the Quantity Surveying team, we actively contribute to the restoration and reconstruction of homes affected by the North Island flooding event
• Our responsibilities encompass a range of duties, including collaborating closely with loss adjusters and skilled builders
• Our role involves assessing the extent of damage to residential and light commercial structures, preparing comprehensive cost estimates, scrutinizing quotations, and coordinating the selection of contractors for necessary repairs
• Additionally, we manage payment processes and meticulously oversee the verification and review of variations with builders, ensuring a thorough and efficient restoration process.

Our QS team was dedicated to the Kaikoura & Christchurch Recovery project under IAG
Insurance, we actively collaborate and coordinate with insurance specialists and loss
adjusters.

• Conduct comprehensive reviews of PQS estimates and Builder's prices, focusing on achieving cash settlements and establishing agreeable contract rates.
• Reviewing over cap claims. This involvement includes providing essential data to determine the equitable division of costs between IAG and EQC for the Christchurch earthquake.
• Delivering precise reporting to both IAG management and senior executives, our team ensures transparency through random selection assessments of settled claims.
• Offer PQS analysis of costs submitted for ongoing work related to over cap claims, demonstrating our commitment to accurate and thorough project evaluation.

• Engaged within a compact team for our client, our duties encompass the assessment of earthquake-damaged residential houses and light commercial buildings
• In collaboration with diverse engineering professionals, we generate comprehensive reports and elemental cost estimates for repairs or reconstruction, facilitating our client's presentation to insurance companies
• Responsibilities include collaborating in the inspection and scoping of residential and light commercial buildings, executing precise measurements and creating drawings illustrating building levels and verticality, working closely with Engineers to draft reports showcasing findings and providing recommendations, generating accurate estimates for elemental repair/rebuild costs, and reviewing and analyzing the scope of work presented by insurance companies.

• Handling inbound phone calls from accountants and the general public, my role involves assisting in resolving tax matters
• This includes facilitating money transfers, explaining specialized tax terms and legislation, and aiding customers in filing tax returns across various tax types such as personal and business income tax, personal and business GST, fringe benefit tax, dividend and interest withholding tax, student loans, and working for family tax credits.

• As a Foreign Currency Exchange Consultant, responsibilities included processing foreign exchange transactions through cash and EFTPOS
• I provided clear explanations of buy and sell rates to customers and conducted analyses of money market movements to offer insights into the market status
• Proactively engaging in upselling and cross-selling opportunities, I consistently delivered friendly and knowledgeable service to enhance the overall customer experience.