Michael McArthur
Auckland,Hillcrest
Summary
Dedicated and customer-focused retail professional with five years of experience in sales, customer service, and merchandising. Proven ability to drive sales, enhance customer experiences, and maintain organized store operations. Skilled in inventory management, cash handling, and building strong client relationships. A team player with excellent communication skills and a passion for delivering top-tier service.
Overview
7
7
years of professional experience
Work History
Photographer/Videographer
Lash Architect
03.2020 - Current
- Creating images of products for sales on social media and company store website.
- Create video promotional content of the company for social media use.
- Used Photoshop/Lightroom and Premiere Pro to edit footage/Photos into correct order and add effects
Photographer/Videographer
@mjcapturenz
12.2019 - Current
- Event Photography.
- Creating Portraits of people and/or animals.
- Wedding Photography.
- Use of Adobe Software
- Communicating with Clients before and after shoots. Publishing images to a private platform for them to download.
Retail Assisant
Shosha
11.2023 - 11.2024
- Used POS system to process sales, returns, and online orders, and gift card activations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through merchandising and regular upkeep of displays.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Ordered Stock, replenished shelves and confirmed stock via checklist and confirming in the system.
- Daily Stock take to ensure all products are accounted for.
- Opening and closing the store, getting the store to an acceptable standard for the day and handling cash flow at end of day.
Social Media Content Creator
IStore NZ
10.2022 - 08.2023
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Promoted and marketed works through social media platforms.
- Produced original, creative content for promotional advertisements and marketing materials.
- Create Photo and Video work using DSLR camera equipment.
- Edit Photo and Video work on Software such as Lightroom, Premiere, and Affinity.
- Promoting products and service's the company provides.
Senior Sales and Support Specialist
IStore NZ
03.2020 - 08.2023
- Managed customer accounts, responding to inquiries via phone and email and resolving customer service issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
- Performed troubleshooting on Apple Mac and iOS device's to determine if the issue will be software or hardware related.
- Maintaining a wide knowledge on all Apple and 3rd Party products.
- Receiving and booking in stock from our suppliers, adding it to the system to be ready for the shelf.
- Keeping products clean and store room tidy.
Photographer
Black Market Enterprise
07.2019 - 10.2019
- Digitally edited photos to enhance appearance.
- Photography live, moving images in a dark, low light setting.
- Work in a fast paced environment surrounded by people.
- High fitness level needed for setting up and packing down stage/sound equipment.
- Travel New Zealand photographing roughly 4 shows a week, editing images and posting on social media pages.
Front of House Employee
Jack & Joice
02.2018 - 09.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Prepared and delivered meals to customers.
- Worked in a fast paced environment.
- Greeting customers on arrival.
- Training new staff in front-of-house procedures and work place practices.
- Prepared and delivered meals to customers.
- Constant multitasking from heating up food, setting up plates, working the till and maintaining time for when food and drinks need to be sent out.
Education
Diploma in Film And Animation - Film And Animation
Yoobee School of Design
07.2019
ICreate (Level 3) - Design
Yoobee School of Design
09.2016
NCEA (Level 2) -
Tauranga Boys College
01.2015
Skills
- Operate Cameras
- Ability to work under pressure in busy environments
- Computer Skills
- Developed Cash handling skills
- Team leader skills
- Ability to work individually
- Strong customer service skills
- Attention to detail
- Adobe Creative Cloud
- Knowledge of both Windows and Apple Computers
- Troubleshooting skills
- Photo editing
- Patience and empathy
- POS systems
- Complex Problem-solving
- Visual merchandising
Hobbies
- Surrounding myself in nature.
- Photography.
- Videography.
- Screenwriting.
- Music/Recording/Playing Instruments.
- Digital/Traditional Art.
- Being around animals of all kinds.
Timeline
Retail Assisant
Shosha
11.2023 - 11.2024
Social Media Content Creator
IStore NZ
10.2022 - 08.2023
Photographer/Videographer
Lash Architect
03.2020 - Current
Senior Sales and Support Specialist
IStore NZ
03.2020 - 08.2023
Photographer/Videographer
@mjcapturenz
12.2019 - Current
Photographer
Black Market Enterprise
07.2019 - 10.2019
Front of House Employee
Jack & Joice
02.2018 - 09.2018
ICreate (Level 3) - Design
Yoobee School of Design
NCEA (Level 2) -
Tauranga Boys College
Diploma in Film And Animation - Film And Animation
Yoobee School of Design
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