Michael McClutchie
Pukehina,Bay of Plenty
Summary
Results-driven Retail Manager with 28 years of experience in strategic planning, process optimization, and team leadership. Known for high productivity and efficient task completion. Expert in communication, customer service, problem-solving, and adaptability.
Overview
23
23
years of professional experience
Work History
Store Manager
Countdown Supermarkets
02.2002 - Current
- Responsible for the overall management of the store
- Lead all staff recruitment, rosters, training, performance management and HR matters
- Manage and oversee weekly planning, stock ordering, customer service, budgets, reporting, health and safety, merchandising, relationships with key stakeholders and overall performance of the store
- Manage relationships with a range of community groups that the business supports
- Have been highly successful in building staff morale in the store and in lifting team performance
- Successful in leading profit growth in the store and have consistently met all KPI’s
- Successfully passed all Internal Audits
- Managed 11 supermarkets from the Far North to the Bay of Plenty
- Opened Countdown Whakatane and Countdown Fraser Cove.
eCommerce Operations Specialist
Countdown Supermarkets
10.2018 - 05.2020
- Responsible to training team in new initiatives for Online
- Set up Proof of Concept and Pilot Stores for new initiatives
- Communicate to all business partners regarding new roll outs
- Present information to large groups and conferences
- Work within Agile Ways of Working
- Write SOPs and other training material.
Education
Toi Ohomai Institute of Technology Tauranga
01.2023
Skills
- Management of Large Format Retail Operations
- Skilled in Customer Engagement
- Clear Communicator
- Workplace Relations
- Team Leadership
- Onboarding and Training
- Employee Performance Evaluation
- Shrink Reduction Strategies
- Expense Planning and Oversight
- Workforce Scheduling Expertise
- Inventory Supply Management
- Strategic Partnership Development
- Talent Development
- Cost Control and Analysis
- Project Management
- Inventory Control Expertise
- Strategic Promotional Planning
Professionaldevelopmentandcertificates
- Certificate in Retail level 2
- Workplace First Aid Certificate
- Mental Health First Aid Certificate
- General Managers Certificate
- 167 and 168 Food Safety Certificate
- Employment Relations Course modules 1-6 through Countdown
Personal Information
Title: Manager
References
Will be supplied on request
Accomplishments
- Store Manager of the year Group 205 - 2024
- Ways of Working award winner for Zone 2- 2024
- Store Manager of the Year Bay of plenty - 2023
References
References available upon request.
Timeline
eCommerce Operations Specialist
Countdown Supermarkets
10.2018 - 05.2020
Store Manager
Countdown Supermarkets
02.2002 - Current
Toi Ohomai Institute of Technology Tauranga
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