Michael Morrison
Townsville
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
Pure Milford
Fiordland National Park, Milford Sound
08.2022 - Current
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Hosted as a boat crew & nature guide to streamline all points of customer experience
- Received training on two passenger vessels and helped to coordinate safety measures & summarise incidents.
- Monitored front desk operations daily to identify areas for improvement or corrective action.
Food Attendant / Supervisor
Longboard Bar & Grill
The Strand, Townsville
07.2021 - 07.2022
- Hosted an array of customers during peak periods, built strong relationships with regulars
- Operated all stations during the busiest periods - running food, kitchen pass, hosting and bar / cocktail service
- Introduced systems for prioritising reservations in peak hours
Education
High School Diploma -
Pimlico State High School
Townsville11-2019
Skills
- Exceptional customer support
- Event Planning
- Tourism Management
- Problem-Solving
Accomplishments
- Classical Music AMEB Preliminary to Grade 8 (Honours) - Brisbane, Australia
- Received two pay rises in role at Pure Milford, an increase of 20% - Fiordland National Park, New Zealand
- Walked 1000km along the Camino del Norte & Vadinience - Santiago de Compostela, Spain
- Summited via ferrata in the Dolomites - Sassongher (2665m), Piz de Boe (3,152m) - Dolomites, Italy
Certification
- RSA (Responsible Service of Alcohol)
- Full drivers license (QLD, AUS)
- Maritime VHF Operator Certificate
Timeline
Front Office Manager
Pure Milford
08.2022 - Current
Food Attendant / Supervisor
Longboard Bar & Grill
07.2021 - 07.2022
High School Diploma -
Pimlico State High School
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