Michael Ngozi
Auckland,Mt, Albert
Summary
Dedicated hospitality professional with experience at 5 Star Oriental Hotel and Suites, excelling in housekeeping and customer service. Proven ability to enhance cleanliness and efficiency, collaborating effectively with teams. Skilled in maintaining sanitary environments and ensuring guest satisfaction through meticulous attention to detail and teamwork.
Overview
4
4
years of professional experience
Work History
Housekeeper/Hotel Room Attendant
5 Star Oriental Hotel and Suits.
08.2023 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assistant Kitchen Staff Member
Rockview Hotel
06.2020 - 06.2023
- Aided in the development of daily specials using seasonal ingredients, optimizing freshness while minimizing food costs.
- Safeguarded against cross-contamination by diligently cleaning cutting boards, utensils, and work surfaces between tasks.
- Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
- Ensured consistent food quality by following standardized recipes and closely monitoring preparation methods.
Education
Bachelor in IT (software Development) - Information Technology
Auckland Institute of Studies
12-2028
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Part-time job and software development
Website design and programming
Work Preference
Work Type
Full TimePart TimeInternshipGig WorkWork Location
RemoteOn-SiteImportant To Me
Work from home optionTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programsCareer advancementCompany CultureHealthcare benefitsAccomplishments
- Cleaned and replenished supplies for up to 40 rooms per shift.
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Discovered a new cleaning product that removed soap scum faster than the previous product in use in the hotel and cost 20% less, which saved the organization #20000.
Timeline
Housekeeper/Hotel Room Attendant
5 Star Oriental Hotel and Suits.
08.2023 - 11.2024
Assistant Kitchen Staff Member
Rockview Hotel
06.2020 - 06.2023
Bachelor in IT (software Development) - Information Technology
Auckland Institute of Studies
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