Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Pollitt

Auckland,New Zealand

Summary

Senior risk and operational resilience leader with proven expertise in financial services and healthcare. Developed and implemented effective business continuity and risk management frameworks that enhance accountability and ensure compliance. Achievements include designing comprehensive systems that promote risk ownership and improve organizational resilience through proactive incident management.

Overview

17
17
years of professional experience

Work History

Risk Assurance Lead (Line 2) & Operational Resilience Lead (Line 1)

Bupa NZ
Auckland, New Zealand
04.2019 - 07.2026
  • Promoted through three successive positions (Risk Analyst, Risk Advisor, and Lead) to manage the overarching risk assurance and operational resilience portfolios for the New Zealand business units.
  • Operational Resilience Leadership: Designed, implemented, and maintained the end-to-end Bupa NZ Operational Resilience framework, successfully mapping critical internal business services and setting impact tolerances.
  • Framework Implementation: Scaled and embedded tailored risk registers across 6 business units, enhancing front-line risk ownership and translating technical rules into practical Line 1 controls.
  • Program Development: Developed and executed a comprehensive incident management monitoring programme and assurance programme over risks and controls, bolstering front-line visibility.
  • Crisis Management & Testing: Facilitated executive table-top simulations and stress-testing on severe but plausible disaster scenarios, improving crisis management team preparedness.
  • Incident Response Operations: Successfully steered the business through real-time major weather events and physical crises, leading post-incident root-cause analysis to build 'lessons learned' into corporate BCP architecture.
  • 2LoD Risk Assurance: Formulated and executed the comprehensive annual NZ Assurance Plan, conducting deep-dive thematic reviews into control effectiveness and reporting insights to trans-Tasman Governance Committees.
  • GRC Platform Optimization: Administered and optimized the Protecht GRC platform to provide robust risk data tracking, ensuring seamless data alignment with Asia-Pacific and Group regulatory metrics.

Business Consultant

NZHL – New Zealand Home Loans
Auckland, New Zealand
01.2017 - 01.2019
  • Advised corporate and private clients on optimal financial structures, effectively navigating complex lending, mortgage, and insurance applications.
  • Ensured compliance with Registered Financial Adviser regulations through rigorous 'duty of care' and risk criteria checks before loan submissions.
  • Led stakeholder coaching sessions to foster collaboration and improve communication across teams.: Front-line Stakeholder Coaching, Cross-functional Partnerships, Audit Delivery

DI Risk Analyst & BCP Co-ordinator

IAG – Direct Insurance
Auckland, New Zealand
01.2015 - 01.2017
  • Developed and embedded customized Risk Registers for DI Claims, DI Customer Services, DI Underwriting, and Canterbury Recovery divisions to improve risk management processes.
  • Incident Root-Cause Analysis: Investigated root-cause failures for escalated risk incidents, collaborating with Group Internal Audit to design and execute permanent remedial action plans.
  • Conducted targeted Risk Workshops across Direct Insurance division, fostering a robust risk culture and finalizing Risk Profile.
  • Enhanced executive-level reporting frameworks for Customer Complaints and Feedback, improving identification of emerging operational and compliance risks.
  • Business Continuity: Facilitated and documented detailed Business Impact Analyses (BIAs) and developed localized Business Continuity Plans (BCPs) to ensure rapid service recovery.

Operations Risk Manager & BCP Co-ordinator

Sovereign Insurance
Auckland, New Zealand
01.2010 - 01.2014
  • Framework Establishment: Designed, established, and maintained the overarching Operational Risk Management Framework across the entire Operations division.
  • Risk Evolution: Successfully embedded Risk Registers across 6 operational business units, transforming the division's culture to one where staff autonomously identify process and procedure risks.
  • Regulatory Embedding: Collaborated with Line 2 Compliance teams to integrate statutory requirements for AML/CFT, FMA, FATCA, FAA, and the Privacy Act into front-line operations, ensuring compliance and enhancing operational integrity.
  • Audit Management: Led delivery of internal and external audits, drafting management responses and ensuring timely resolution of issues with supporting evidence, thereby reinforcing audit processes and accountability.
  • Executive Presentation: Compiled and presented risk and control assurance reports to Chief Operations Officer, Senior Management, and Risk Committee, facilitating informed decision-making and strategic risk oversight.

Education

Medical Technology Diploma -

Natal Technikon
Durban, Kwazulu, Natal, South Africa

Sales and Marketing -

Damelin

Skills

  • Risk Frameworks
  • Line 1 & Line 2 Governance
  • RCSA
  • Incident & Event Management
  • Operational Resilience Mapping
  • BCP
  • Business Impact Analysis
  • Severe but Plausible Scenario Testing
  • Control Design
  • Thematic Deep Dives
  • Protecht GRC Platform
  • KRI Assessment
  • Executive & Board Risk Reporting
  • Front-line Stakeholder Coaching
  • Cross-functional Partnerships
  • Audit Delivery
  • Continuous improvement
  • Effective communication

Timeline

Risk Assurance Lead (Line 2) & Operational Resilience Lead (Line 1)

Bupa NZ
04.2019 - 07.2026

Business Consultant

NZHL – New Zealand Home Loans
01.2017 - 01.2019

DI Risk Analyst & BCP Co-ordinator

IAG – Direct Insurance
01.2015 - 01.2017

Operations Risk Manager & BCP Co-ordinator

Sovereign Insurance
01.2010 - 01.2014

Medical Technology Diploma -

Natal Technikon

Sales and Marketing -

Damelin

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Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group

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Michael Pollitt