Michael Rankine
Wellington,WGN
Summary
Expererienced Branch Manager with a proven track record at Hallenstein Brothers, adept in enhancing customer experiences and exceeding sales targets through effective branch operations management and team leadership. Excelled in relationship building and staff development, significantly boosting branch performance. Take pride in my interpersonal communication skills which have helped me create good relations with other staff, senior management and head office.
Overview
6
6
years of professional experience
Work History
Branch Manager
Hallenstein Brothers Cuba Street
03.2024 - Current
- Continuously monitored branch performance against KPI's, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer experiences in store by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Carried out visual merchandising to a high standard and helped train others to excell at this.
- Provide weekly feedback about new lines and assessing any missed opportunities/trends that we could introduce to the brand.
Branch Manager
Hallenstein Brothers Queenstown/Frankton
01.2019 - 04.2023
Education
Bachelor Of Arts - Social Sciences
University of Highlands & Islands
Perth, Scotland 06.2017
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship building and management
- Verbal/written communication
Timeline
Branch Manager
Hallenstein Brothers Cuba Street
03.2024 - Current
Branch Manager
Hallenstein Brothers Queenstown/Frankton
01.2019 - 04.2023
Bachelor Of Arts - Social Sciences
University of Highlands & Islands
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