Michael Speck
Pokeno,WKO
Summary
Proven leader and efficient operator, adept in operations management and customer service, significantly enhanced customer satisfaction at Safe Car Ltd. Expert in driving business growth, maintaining safety compliance, and fostering team collaboration. Demonstrated excellence in problem-solving and operational oversight, ensuring seamless business functionality and robust relationship building.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Safe Car Ltd
Ellerslie, AUK
03.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Owner/Operator Truck Driver
Pink Bins Ltd
Penrose Auckland
01.2017 - 03.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Owner/Operator Truck Driver
City Cleaning Ltd
Auckland, AUK
01.2011 - 12.2016
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Education
High School Diploma -
Carrington Polytechnic
Auckland, NZSkills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Leadership and Supervision
Problem Solving
Organisational
Communication
Analytical
Team player
Negotiation
Customer Service
Attention to Detail
Time Management
Health & Safety Compliance
Inventory & Resource Management
Training & Development
Quality Control
Adaptable and Flexible
Decision Making
Administration
Team Collaboration
Staff Training and Development
Staffing
Operations Oversight
Relationship Management
Human Resources
Financial Analysis
Operational Reporting
Budget Development
Performance Analysis
Strong Work Ethic
Dependable and reliable
Customer-Oriented
Equipment Operation
Mechanical Knowledge
Vehicle inspections
Accurate record keeping
Vehicle systems
Vehicle Maintenance
Relationship Building
Delegating Work
Effective leader
Teamwork and Collaboration
Customer Service Management
Customer Retention
Staff training/development
Scheduling
Business Growth Initiatives
Quality Assurance
Team Leadership
Business Management
Inventory Control
Sound Judgment
Process Improvements
Goal Setting
Budget Control
Mountain Biking and Cross Fit
In my down time I like to spend time mountain biking with my wife. I enjoy cross fit and have entered a number of competitions over the years.
Timeline
Owner/Operator
Safe Car Ltd
03.2020 - Current
Owner/Operator Truck Driver
Pink Bins Ltd
01.2017 - 03.2020
Owner/Operator Truck Driver
City Cleaning Ltd
01.2011 - 12.2016
High School Diploma -
Carrington Polytechnic