Michael Taylor
Auckland
Summary
Aspiring sales representative with solid foundation in customer service, adept at building strong client relationships and driving revenue growth. Deep understanding of the importance of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Dynamic professional with a proven track record at Seventh View Ltd, excelling in analytical problem-solving and client communication. Recognised for achieving high-quality workmanship and fostering strong client relationships. Proficient in blueprint reading, effectively interpreting designs to deliver tailored construction solutions that align with client visions. Results-driven and detail-oriented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Builder
Seventh View Ltd
06.2021 - Current
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
Brand Managment/Sign Maker
Launchpad Brand Managment
02.2020 - 06.2021
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
- Designed new sign graphics and layouts to match customer specifications.
- Adhered to safety regulations during all stages of sign production and installation, minimising workplace accidents.
- Developed strong relationships with suppliers, securing high-quality materials at competitive prices for maximum cost savings.
- Worked closely with graphic designers to translate brand concepts into compelling visual signage that effectively communicated marketing messages.
Signwriter
Attract Signs
10.2017 - 02.2020
- Increased customer satisfaction by providing tailored sign solutions based on their specific needs.
- Conducted thorough pre-installation assessments to determine optimal placement strategies for maximum visibility of signs without compromising safety or aesthetics.
- Created custom signs for customers with quality builds and careful installation.
- Installed vinyl on vehicle doors, windows and body panels for partial coverage or complete wraps.
- Assembled interior signs and added tactile or braille additions to substrate.
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
Warranty Specialist
Bikes International
07.2015 - 10.2017
- Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Managed a high volume of daily claims, prioritising tasks according to urgency while maintaining attention to detail.
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
Store Manager
Bike Barn
05.2014 - 07.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Bicycle Technician
Bike Barn
02.2012 - 05.2014
- Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
- Increased workshop productivity through effective time management and prioritising tasks based on urgency.
- Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
- Reduced wait times by quickly diagnosing problems during initial assessments of bikes brought in for service.
Education
High School Diploma -
Macleans College
Auckland, NZ11-2010
Skills
- Analytical Problem-Solving
- Attention to detail
- Proficient in Blueprint Reading
- Estimation skills
- Results-Driven Time Management
- Client Support
- Computer proficiency
- Objective-Driven
Certification
BCITO Qualified Builder since November 2024
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Builder
Seventh View Ltd
06.2021 - Current
Brand Managment/Sign Maker
Launchpad Brand Managment
02.2020 - 06.2021
Signwriter
Attract Signs
10.2017 - 02.2020
Warranty Specialist
Bikes International
07.2015 - 10.2017
Store Manager
Bike Barn
05.2014 - 07.2015
Bicycle Technician
Bike Barn
02.2012 - 05.2014
High School Diploma -
Macleans College
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