Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Accomplishments
Timeline
Generic

Michael Ward

Auckland,New Zealand

Summary

Expert in customer service and team supervision with a focus on business administration and inventory management. Proven ability to collaborate with teams to resolve issues and improve operational efficiency. Proficient in utilizing software tools to streamline processes and ensure compliance with standards. Results-driven duty manager with extensive experience in inventory management, training, and team leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Duty Manager

SkyCity
Auckland
02.2022 - Current
  • Utilized Excel for worksheet creation enhancing records, rostering, and stock control, including working with Admin team to keep POS up to date
  • Ordering and Maintaining Stock & Par Levels
  • Training of Staff on company policies and procedures
  • Managing day to day operations while on shift.
  • Resolved customer complaints in a professional manner
  • Analyzed sales data, to determine what is selling, to help determine stock needs.
  • Ensured compliance so we met regulations per company or legal standards
  • Delegated tasks to team members according to strengths
  • Communicated employee, customer and workplace needs to managers.
  • Answered customer questions and made product recommendations according to needs.
  • Engaged in Beverage Production Kitchen operations, encompassing batch recipe development, inventory ordering, and various administrative tasks
  • Analyzed end of month stock takes, for variance and where issues lay.
  • Liaised with other departments to ensure seamless operations across the organization.

Bartender

SkyCity
Auckland
04.2017 - 02.2022
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
  • Crafted specialty cocktails according to customer specifications.
  • Established a rapport with regulars through friendly conversation.

Busser

Ice Events
Auckland
12.2016 - 04.2017
  • Helped to set up large parties and special events.
  • Cleared Glassware from gaming floor
  • Made sure bars had glassware, stock and glassware needed
  • Responded to radio calls for bar needs
  • Changing of kegs

Barista

NZMA - Cafe Fusion & Functions
Auckland
02.2016 - 12.2016
  • Making Coffees to a high standard for customers
  • Service of drinks for wait staff orders and for customers
  • Delivery of meals, clearance of tables, Setup of tables
  • Running Pass
  • Set Up and Pack down
  • POS Operations

Education

Certification in Hospitality Level 4 -

New Zealand Mangement Academy
12.2015

Certification in Hospitality Level 3 -

New Zealand Mangement Academy
07.2015

Skills

  • Team leadership and training
  • Operational management
  • Advanced Excel and data analysis
  • Administrative systems and reporting
  • Stock control and cost management
  • Process improvement and SOP development
  • Customer service excellence
  • Compliance and safety standards

Certification

  • GM Certificate
  • LCQ Certificate

References

Paul Lye, Assistant Manager, SkyCity, 021652871, Paul.Lye@Skycity.co.nz

Personal Information

Date of Birth: 11/25/92

Accomplishments

  • Silver Medal - Classic Cocktail Open, NZChefs Salon Competition (2016)

Timeline

Duty Manager

SkyCity
02.2022 - Current

Bartender

SkyCity
04.2017 - 02.2022

Busser

Ice Events
12.2016 - 04.2017

Barista

NZMA - Cafe Fusion & Functions
02.2016 - 12.2016

Certification in Hospitality Level 4 -

New Zealand Mangement Academy

Certification in Hospitality Level 3 -

New Zealand Mangement Academy

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Michael Ward