Michael Wilkinson
Swanson,AUK
Summary
Accomplished Autoglass Technician/Regional Trainer with a proven track record at Autoglass Belron, enhancing team productivity and safety through effective training and innovation. Skilled in technical troubleshooting and customer service, consistently achieving high satisfaction levels. Demonstrates exceptional problem-solving and communication abilities, driving efficiency and excellence in technical support roles.
Overview
33
33
years of professional experience
Work History
Technician Specialist
Smart-tech Arg Ltd
Auckland
05.2017 - Current
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Improved response times for urgent issues by creating standardized procedures for emergency situations.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Assisted in the development of technical documentation, facilitating better communication among team members and clients.
Autoglass Technician
Novus Glass Ltd
Auckland, AUK
03.2013 - 05.2017
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Replaced windshields and windows in vans, trucks and cars.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
Autoglass Technician/trainer
Smith&smith Autoglass Ltd
Auckland, AUK
11.2007 - 03.2013
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Autoglass Technician/Regional Trainer for Region 5
Autoglass Belron
Manchester/Region 5
03.1992 - 10.2007
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
NVQ Level 1,2,3,4 - Autoglass Technician And Training
Autoglass Belron
Manchester2005
Billinge High School
Blackburn Lancashire06.1982
Skills
- Health and safety compliance
- Efficiency optimization
- Hardware Installation
- Environmental awareness
- Instrument Calibration
- Cost Control
- Customer Service
- Product Troubleshooting
- Technical issues analysis
- Service support
- Technical Troubleshooting
- Customer service expert
- Appointment Scheduling
- Complaint resolution
- Technical Support
- Staff education and training
- Technical documents comprehension
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Remote Technical Support
- Decision-Making
- Friendly and Patient
- Self Motivation
- Professionalism
Timeline
Technician Specialist
Smart-tech Arg Ltd
05.2017 - Current
Autoglass Technician
Novus Glass Ltd
03.2013 - 05.2017
Autoglass Technician/trainer
Smith&smith Autoglass Ltd
11.2007 - 03.2013
Autoglass Technician/Regional Trainer for Region 5
Autoglass Belron
03.1992 - 10.2007
NVQ Level 1,2,3,4 - Autoglass Technician And Training
Autoglass Belron
Billinge High School