Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Hireme

Queensland,QLD

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

10
10
years of professional experience

Work History

Enrolment Coordinator

RMIT University
02.2018 - Current
    • Improved student retention rates by proactively identifying at-risk students and providing appropriate support services.
    • Contributed to continuous improvement initiatives by identifying areas for process enhancement within enrollment management operations.
    • Selected qualified applicants to refer to employers for possible job placement purposes.
    • Met or exceeded enrollment and retention goals consistently.
    • Finalized and processed enrollment applications.
    • Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
    • Communicated effectively via telephone, email, and in person with prospective customers.
    • Helped students complete applications and navigate admissions processes.
    • Reviewed statistic enrollment data and prepared reports.

Community Host

United Co.
10.2015 - 02.2018
    • Filed paperwork and organized computer-based information.
    • Assisted in budget management by monitoring expenses, reconciling financial reports, and making recommendations for cost savings where appropriate.
    • Created and managed office systems to efficiently deal with documentation.
    • Answered high volume of phone calls and email inquiries.
    • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
    • Aided in the recruitment process by screening resumes, scheduling interviews, and providing input on potential new hires.
    • Supported successful project outcomes by tracking progress, providing status updates, and identifying potential roadblocks for the CEO''s attention.
    • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Store Manager of Operations

Bardot
01.2014 - 10.2015
    • Completed point of sale opening and closing procedures.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
    • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Assisted in recruiting, hiring and training of team members.
    • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
    • Approved regular payroll submissions for employees.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.

Education

High School Diploma -

Putaruru College
Putaruru
01.2011

Skills

    • Confidentiality understanding
    • Customer service background
    • Excellent Phone Demeanour
    • Applicant engagement
    • Effective communication skills
    • Admissions processes
    • Interpersonal Relations
      • Leading teams
      • Applicant screening
      • Budget Planning
      • Maintaining confidentiality
      • Cross-Functional Teamwork
      • Deadline Management

Timeline

Enrolment Coordinator

RMIT University
02.2018 - Current

Community Host

United Co.
10.2015 - 02.2018

Store Manager of Operations

Bardot
01.2014 - 10.2015

High School Diploma -

Putaruru College

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Michaela Hireme