Summary
Overview
Work History
Education
Skills
Interests and hobbies
Timeline

MICHAELA MILNES

Pegasus,Canterbury

Summary

I qualified as a Pharmacy Technician Level 5 with NZMA in Christchurch doing my placement at Unichem Corner Pharmacy in Rangiora where I gained experience processing, labelling and dispensing prescriptions, assisting customers with their prescriptions and general enquiries. I assisted with dispensary stock management and replenishment and gained blister pack experience.

A trip to the UK in December 2019 was extended to 3 years after Covid-19 appeared and I am keen to return to the dispensary after working in retail and administration for those years.

Overview

35
35
years of professional experience

Work History

Office Administrator

Water Hall Farm Cottages
Sutton, Thirsk
06.2020 - 02.2023
  • Set up new office software to manage bookings, customer database and daily tasks for five farm holiday cottages.
  • Balanced and updated accounts and physical petty cash, paid bills and wages.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships via email and telephone.

Retail Assistant

Joules
Northallerton, North Yorkshire
06.2021 - 11.2022
  • Welcomed customers, offered to help locate items and suggested merchandise based on needs and requests.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Pharmacy Technician Student

NZMA Christchurch College & Unichem Medical Corner Pharmacy
Rangiora, Canterbury
05.2018 - 12.2019
  • Studied the NZ Certificate in Pharmacy Level 5 and worked as a Pharmacy Technician on placement in the dispensary of a local pharmacy.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Compounded and prepared medications according to prescription orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.

Secretary

Birch Grove Services
Fernside, Rangiora, Canterbury
12.2016 - 05.2018
  • Managed day to day clerical business and accountancy for my husband’s consultancy business.
  • Maintained organized filing system of paper and electronic documents.

Retail Sales Assistant

Farmers Department Store
Blenheim, Marlborough
01.2015 - 12.2016
  • Completed the Farmers Customer Service programme.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Managed cash register operations using POS system and processed sales and returns.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Workshop Manager/Administrator/Receptionist

PcMedia Technologies Ltd
Blenheim, NZ
04.2010 - 04.2014
  • Managed the team of technicians and workshop schedule
  • Managed reception and sales, task identification (IT fault analysis – both face to face and via telephone) and communication between workshop and clients
  • Responsible for Payroll, invoicing and staff management.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conducted quality, timely performance feedback and performance appraisals.

Retail Sales Assistant

Paper Plus
Blenheim, Marlborough
09.2007 - 04.2010
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Vegetable Farmer

Self employed
Loire Valley, France
08.2003 - 07.2007
  • Planned harvest and planting schedules.
  • Weeded, thinned and pruned crops to verify proper sunlight and growth.
  • Loaded agricultural products into trucks to deliver to markets.

Teacher Aide

Al Fal Compound Pre-School
Tabuk, Saudi Arabia
01.2000 - 07.2003
  • Supervised children and participated with children in activities.
  • Assisted teachers with lesson preparation and curriculum implementation.

Volunteer Teacher Aide

Sutton Primary School
Sutton, Thirsk, UK
09.1997 - 01.2000
  • Assisted teaching staff with implementing lessons and activities for full classes and small groups.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.

Full Time Mother

Self-employed
Sutton, Thirsk, UK
06.1992 - 09.1997

Retail Assistant, Then Book Department Manager

WH Smith Ltd
London, UK
04.1988 - 06.1992
  • Started as a retail assistant before being picked for the management training programme which I passed successfully. and was promoted to Book Department Manager.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

New Zealand Certificate in Pharmacy (Pharmacy Technician Levels 3,4 & 5) - Pharmacy

NZMA, Christchurch, NZ
12.2019

Human Development -

Massey University, Palmerston North, NZ

Health and Social Care -

Open University, UK

Mathematics - Mathematics

Open University, UK

Book and Management Diplomas - Retail

WH Smith Ltd, UK

Skills

  • Attention to detail and accuracy
  • Empathetic communication
  • Proficient with computers
  • Excellent customer service
  • Problem resolution
  • Good at multi-tasking
  • Organisation and time management
  • Team worker
  • Reliable
  • Integrity
  • Calm under pressure
  • Focused

Interests and hobbies

  • Watercolour painting
  • Arts and crafts
  • Hiking

Timeline

Retail Assistant - Joules
06.2021 - 11.2022
Office Administrator - Water Hall Farm Cottages
06.2020 - 02.2023
Pharmacy Technician Student - NZMA Christchurch College & Unichem Medical Corner Pharmacy
05.2018 - 12.2019
Secretary - Birch Grove Services
12.2016 - 05.2018
Retail Sales Assistant - Farmers Department Store
01.2015 - 12.2016
Workshop Manager/Administrator/Receptionist - PcMedia Technologies Ltd
04.2010 - 04.2014
Retail Sales Assistant - Paper Plus
09.2007 - 04.2010
Vegetable Farmer - Self employed
08.2003 - 07.2007
Teacher Aide - Al Fal Compound Pre-School
01.2000 - 07.2003
Volunteer Teacher Aide - Sutton Primary School
09.1997 - 01.2000
Full Time Mother - Self-employed
06.1992 - 09.1997
Retail Assistant, Then Book Department Manager - WH Smith Ltd
04.1988 - 06.1992
NZMA - New Zealand Certificate in Pharmacy (Pharmacy Technician Levels 3,4 & 5) , Pharmacy
Massey University - Human Development,
Open University - Health and Social Care,
Open University - Mathematics, Mathematics
WH Smith Ltd - Book and Management Diplomas, Retail

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MICHAELA MILNES