MICHAELA ROBERTS
Hamilton,New Zealand
Overview
4
4
years of professional experience
Work History
Holiday Park Assistant (Housekeeping & Reception
Hamilton city holiday park
Hamilton
02.2025 - Current
- House Keeping Managed daily cleaning of guest rooms, facilities and common areas.
- Performed daily cash-ups and used the EFTPOS
- Reception Greeted and check in guests handling enquires about park amenities, local attractions and services.
- Manage bookings and cancellations using the Seekom reservation software.
- Provided excellent customer service during night shifts, morning shifts handling guest inquiries, check-ins, and check-outs.
Checkout Operator
New Word Te Rapa
Hamilton, WKO
02.2023 - 01.2024
- Operated a Computerised system with a barcode scanner
- Weighed and priced certain items such as fruit and vegetables
- Packing and bagging purchases
- Process cards, gift cards, coupons, taking payment by cash, credit cards
- Customer Service
- Handling Money
Administration Assistant
House of Travel Calder & Lawson
Hamilton, WKO
05.2021 - 04.2022
- General call centre work, Inbound and Outbound calls and booking appointments
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
Education
New Zealand Certificate in Tourism Level 4 -
New Zealand School of Tourism
Hamilton, WKO11.2023
New Zealand Certificate in Tourism - Travel & Airline Industry
New Zealand School of Tourism
Hamilton, WKO07.2023
New Zealand Certificate in Tourism - with strands in Tourism and Travel, with strands in Aviation
New Zealand School of Tourism
Hamilton, WKOCallista Specialist Certificate -
New Zealand School of Tourism
Hamilton, WKOSkills
- Customer service
- POS system expierence
- Multi - Tasking
- Communication
- Fast Learner
- Booking & reservations
- Problem solving
- Adaptability
- Leadership
- Organization
- Team work
- Time management
- Attention to detail
Professional Statement
‘’I’m a friendly and enthusiastic individual looking for a challenging job where I can put my customer skills and knowledge to good use and to continue to grow my knowledge and experience. I have a passion for providing excellent customer service. I’m a quick learner and enjoy working in fast-paced environments where I can contribute my product knowledge and skills to a team and make a positive impact. I am currently looking to find a challenging and rewarding role where I can develop my existing skills.
References
- Chloe Corry, New Zealand School of Tourism, 078380022
- Steph Mildon, New Zealand School of Tourism, 078380022
- Nikki gosling, House of Travel Calder & Lawson, 0212899119
Timeline
Holiday Park Assistant (Housekeeping & Reception
Hamilton city holiday park
02.2025 - Current
Checkout Operator
New Word Te Rapa
02.2023 - 01.2024
Administration Assistant
House of Travel Calder & Lawson
05.2021 - 04.2022
New Zealand Certificate in Tourism Level 4 -
New Zealand School of Tourism
New Zealand Certificate in Tourism - Travel & Airline Industry
New Zealand School of Tourism
New Zealand Certificate in Tourism - with strands in Tourism and Travel, with strands in Aviation
New Zealand School of Tourism
Callista Specialist Certificate -
New Zealand School of Tourism