Summary

Overview

Work History

Education

Skills

License

Hobbies and Interests

Reference

Timeline

Michaela Park

Christchurch,CAN

Summary

Committed and hardworking team member with experience in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

years of professional experience

Work History

Customer Service Representative

Mitre 10 Hornby

01.2016 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Recommended retail products for at-home use.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, Qcard/Gem Finance and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Worked closely with Head of Department to solve problems
Used M10POS system to enter orders, process payments and issue receipts.
Trained new team members on checkouts/ Service Desk.
Helped out doing staff rostering and dealing with team members leave requests
Answered email and phone enquires for orders or general customer enquires

Retail Assistant

Equip Accessories

01.2014 - 01.2016

Used POS system to process sales, returns, online orders, and gift card activations.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Maintained and organized backroom for easy access to stock when replenishing shelves.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Processed transactions accurately, balancing cash registers at the end of each shift.
Assisted customers with prompt and polite support in-person and via telephone.

Crew Member

KFC Colombo Street

01.2011 - 01.2014

Worked front counter, drive-thru and other areas.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Trained new team members on procedures, customer service, and sales techniques.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Improved customer satisfaction by providing efficient and friendly service during peak hours.
Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

NCEA Level 1 And 2 -

Cashmere High School

Christchurch, CAN

12.2010