(Michael) JiongChun Cao
Half Moon Bay,AUK
Summary
Self-motivated and enthusiastic individual who can multi-task, complete projects in a timely manner and thrives on taking responsibility for the roles.
Setting high standards and consistently working hard to reach the goals.
Solid background and working experience in a broad range of Automotive Industry. Ready to take a challenging position to apply personal skills and ultimately contribute to the success and profitability of an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Porsche Certified Service and Warranty Consultant
Sime Darby Motor Group Continental Cars Porsche
06.2021 - Current
- Enhanced customer satisfaction by efficiently resolving warranty claims and addressing concerns.
- Streamlined warranty claim processes for improved turnaround time and higher approval rates.
- Negotiated with manufacturers to secure favorable terms and conditions for warranty coverage.
- Managed warranty claim documentation, ensuring timely submission and accurate recordkeeping.
- Collaborated with sales teams to promote extended warranties, resulting in increased revenue and customer retention.
- Provided expert advice on warranty-related matters, assisting customers in making informed decisions about their purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Service & Warranty Advisor
Giltrap Newmarket(Holden)
10.2019 - 06.2021
- Manage the projects of all phases of warranty process
- Evaluate systems according to predetermined checklist and noted issues.
- Co-ordinate with different stakeholders (technical team, service team, customer,etc.) to complete different project (Bulletins and recalls, reconciliation, warranty claims, policy change process, cash sales etc.)
- Organize warranty training for technicians and frontline staff when required
- Address vehicle service requirements for pre-picking of parts
Mechanical Technician - Volunteer
Bulter Automotive
07.2019 - 09.2019
- Inspect and test equipment, machinery and components to diagnose issues, recognize defects, determine appropriate repairs and complete root cause analysis, logged faults and prepared system reports.
- Replace damaged, missing or defective parts with new and refurbished components and service vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Perform basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
- Address vehicle modification issue
Assistant Tutor - Part Time
Unitec Institute of Technology
02.2019 - 07.2019
- Plan lessons and apply effective learning strategies to improve student's study skills and retention
- Create handout,study guides and assessments to evaluate and boost student knowledge
- Work with students in classrooms, small study areas or home environments to provide educational support
- Track learning progress in order to identify opportunities to enhance tutoring methods and help students achieve goals
Apprentice Mechanic - Part Time
Skycars Repair
03.2017 - 01.2019
- Conduct routine maintenance activities, including oil changes, tire rotations, fluid replacements and bulb changes.
- Address customer issue including repair progress, changes to plans or necessary supplies etc.
- Test drive vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Take advantage of opportunities to learn new systems and repair procedures, participate in continuous improvement including health and safety management
Education
Bachelor of Applied Tehnology - Automotive Engineering
Unitec Institute of Technology
Auckland, Auckland2019
Certificate of Applied Technology - Automotive Engineering
Unitec Institute of Technology
Auckland, Auckland2016
Skills
Communication skills
- Ability to apply different communication strategies with diverse people
- Professional customer service skills including strong telecommunication skills
- Bilingual Proficiency in English and Mandarin
Technical skills
- Experience in service vehicles according to OEM recommended maintenance schedules
- Capability in replace damaged, missing or defective parts with new and refurbished components
- Solid Knowledge of inspect and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs
- Solid knowledge of vehicle service, customer service, sales and public speaking
- Project management of all phases of warranty process
- Experience in addressing reconciliation (including Audit warranty claims, complete investigation report etc)
- Data entry skills (Dealerpro, advanced Excel skills)
- Ability to perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
Organizational skills
- Knowledge and experience of the automotive industry
- Knowledge of warranty processes and systems
- Project management
- Capability in driving continuous improvement and effective changes to a team
Accomplishments
Achieve Porsche Service Analysis Audit top result Globally an outstanding result with a final error rate of .14%
Certification
Porsche History And Production Certificate
Porsche Basic Warranty Certificate
Porsche Advance warranty consultant Certificate
Porsche Global Service Consultant Certificate
References
Referees are available on request
Timeline
Porsche Certified Service and Warranty Consultant
Sime Darby Motor Group Continental Cars Porsche
06.2021 - Current
Service & Warranty Advisor
Giltrap Newmarket(Holden)
10.2019 - 06.2021
Mechanical Technician - Volunteer
Bulter Automotive
07.2019 - 09.2019
Assistant Tutor - Part Time
Unitec Institute of Technology
02.2019 - 07.2019
Apprentice Mechanic - Part Time
Skycars Repair
03.2017 - 01.2019
Bachelor of Applied Tehnology - Automotive Engineering
Unitec Institute of Technology
Certificate of Applied Technology - Automotive Engineering
Unitec Institute of Technology
Porsche History And Production Certificate
Porsche Basic Warranty Certificate
Porsche Advance warranty consultant Certificate
Porsche Global Service Consultant Certificate
Similar Profiles
Duran SealeeDuran Sealee
Environmental Specialist at Sime Darby Motor GroupEnvironmental Specialist at Sime Darby Motor Group
Surinder KaurSurinder Kaur
Customer Service Representative at Sime Darby GroupCustomer Service Representative at Sime Darby Group
Junaidun Bin Md DerusJunaidun Bin Md Derus
Workshop Manager at Sime Darby Auto Performance Sdn Bhd (PCSB)Workshop Manager at Sime Darby Auto Performance Sdn Bhd (PCSB)