Michael John Dalangin
Auckland,New Zealand
Summary
Dynamic Field Sales Representative with 13 years of record-setting sales of wide array of products and services. Committed to deeply understanding needs of customers and prospects and to expertly applying company products and services to best meet such needs. Technically astute, people-person with constant drive to win business and beat competition.
Overview
18
18
years of professional experience
Work History
Direct Sales Consultant
ADT Security Limited
Onehunga, Auckland
03.2018 - Current
- Analyzed and listened to the customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Tracked market conditions, trends and competitive product activities.
- Identified new business opportunities and leads for key clients.
- Wrote sales proposals, set up contracts and finalized deals.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
ICT Sales & Retentions Representative
Iinet limited
Auckland CBD, Auckland
10.2015 - 03.2018
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Retail Sales Representative
Shaver Shop
St Lukes, Auckland
11.2014 - 10.2015
- Greeted and assisted customers in locating items and completing purchases.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
Senior Sales Associate
Oni Global Limited
Singapore, Singapore
10.2010 - 04.2014
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Achieved sales targets regularly to enable sustained growth.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
- Identified low turn stock and used various strategies to move them, saving space and increasing capital.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Customer Service Representative
Teletech incorporated
Cebu City, Philippines
06.2009 - 09.2010
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Audited customer account information to identify issues and develop solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative Specialist
People Support
Cebu, Philippines
02.2008 - 03.2009
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Associate
Stream Global Services
Cebu City, Philippines
09.2006 - 07.2007
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Electrical Engineering
Manukau Institute of Technology
Manukau, NZ10.2025
Post Graduate - Graduate Diploma in International Business
Auckland Institute of Studies
Mount Smart Road Auckland09.2015
Bachelor of Science - Nursing
University of San Carlos
Philippines10.2004
Skills
- Friendly, Positive Attitude
- Problem Resolution
- Computer Skills
- Relationship Building
- Active Listening
- Contract Negotiation Expertise
- Effective Customer Upselling
- Work Ethic
- Post-Sales Support
- B2B and B2C Sales
- Sales Closing
- Customer Retention Abilities
- Sales Presentations
- Cold calling
- Sales Cycle
- Lead Generation
- Customer Needs Assessment
- Territory Growth
- Product and Service Knowledge
- Prospecting Skills
- Sales Forecasting
- Team Member Motivation
- CRM Platforms
- Pipeline Management
- Product and Service Promotion
Timeline
Direct Sales Consultant
ADT Security Limited
03.2018 - Current
ICT Sales & Retentions Representative
Iinet limited
10.2015 - 03.2018
Retail Sales Representative
Shaver Shop
11.2014 - 10.2015
Senior Sales Associate
Oni Global Limited
10.2010 - 04.2014
Customer Service Representative
Teletech incorporated
06.2009 - 09.2010
Customer Service Representative Specialist
People Support
02.2008 - 03.2009
Customer Service Associate
Stream Global Services
09.2006 - 07.2007
Bachelor of Science - Electrical Engineering
Manukau Institute of Technology
Post Graduate - Graduate Diploma in International Business
Auckland Institute of Studies
Bachelor of Science - Nursing
University of San Carlos
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Christopher WhitingChristopher Whiting
District Manager at ADT SecurityDistrict Manager at ADT Security
Tristan WilliamsTristan Williams
Small Business Sales Manager at ADT SecuritySmall Business Sales Manager at ADT Security
PIYUSH RAGHAVPIYUSH RAGHAV
Part-Time Security Officer at First SecurityPart-Time Security Officer at First Security
ELIZABETH JOHNELIZABETH JOHN
Production Worker at Sistema PlasticsProduction Worker at Sistema Plastics