Michala Collins
Hastings,Flaxmere
Summary
Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach. Deli Manager skilled in making food items such as wraps, salads and side dishes for high-volume deli operation. Strong trainer experienced teaching new employees correct processes and procedures. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Service Deli Manager
Countdown Supermarket-TE RAPA
07.2017 - 01.2018
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Facilitated completion of deliveries and verified documentation.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 16 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed special promotions to increase revenues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Profit Margins and Gross Profit Reports
- Inwards Goods
- Weekly Stocktakes
- Planning Sales
- Promotional Planning
- Ordering Stock and Maintaining Stock Levels
Service Deli Supervisor
Rototuna New World
10.2015 - 07.2017
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Leading a Team
- Rosters
- Ordering Stock
- Inwards Goods
- Stock Control
- Weekly Stocktake
- Quality Control
- Supporting My Manager in Managing Our Team
- Health and Safety Co-ordinator
- Head Pizza Maker
- Maintaining our Cheesebar to our High Standards
- Completed Level 3 Team Leader Developement Programme and National Certificate in Business Level 3(First Line Management)
- Food Preparation and (Basic Food Hygiene,Prevention of contamination and FSP Operational Management Training 167,168)
- Forklift Licence(expired 3/3/2018)Refresher course to be completed at a later date
Picker & Packer
The Warehouse Apparel Distribution Centre
05.2015 - 09.2015
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Sorted and organized items in designated areas for easy access.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated manual and electric pallet jacks to move merchandise.
- Scanned and verified UPC codes for all products to aid in identification.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
- Received new stock and input values into computer system.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Recorded daily activities for inventory control.
Commercial Cleaner
Fashion Biz
01.2015 - 04.2015
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Service Deli Night Supervisor
New World Greenmeadows
04.2010 - 07.2011
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assisted customers with complaints, questions and concerns.
- Assigned each member of 3 person team with specific daily tasks and responsibilities.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Organized evening meetings to set operations for following day and next shift crew.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
- Managing Staff
- Rosters
- Replenishing
- Quality Control
- Food Preparation and Handling(Food Safety Qualification 167,168)
- Weekly Stocktakes
Assistant Service Deli Manager
PAK'nSAVE-Hastings
04.2008 - 09.2008
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 9 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Assisting My Manager in Managing our Team
- Rosters
- Planning Sales
- Promotional Planning
- Developed special promotions to increase revenues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inwards Goods
- Stock Control
- Ordering Stock
- Quality Control
- Implementing New Training Procedures
- Stocktaking
- Making Department Tickets
- Maintaining our Cheesebar to Extremely High Standards
- Adhearing to and Following all Food Safety Procedures and Making Sure my Team are Trained in all Aspects of our Food Safety Requirements
Seafood Manager
Countdown Supermarket-Hastings
05.2007 - 04.2008
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Provided detailed information to customers about available seafood products and self-service items.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Managed daily work schedules for seafood staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Profit Margins
- Gross Profit Reports
- Ordering and Managing Stock
- Weekly Stocktakes
- Inwards Goods
Assistant Service Deli Manager
Countdown Supermarket-Hastings
07.2006 - 05.2007
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Motivated staff to perform at peak efficiency and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Seasonal Fruit Packer
Edenz Packhouse
01.2004 - 06.2005
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Communicated with supervisors regarding any issues with packaging process.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items for defects and damage.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
- Sorted and stacked finished items.
- Cleaned and maintained production area and equipment.
- Assembled boxes, cartons and containers to package items.
- Adjusted machine settings to accommodate different items and packaging materials.
Chilled and Frozen Food Manager
Woolworths Supermarket
03.1992 - 05.1993
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Service Deli Manager
Woolworths Supermarket
11.1991 - 03.1992
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 7 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
NZQA Business(First Line Management)Level 3 - Business
ATC New Zealand
Hamilton, NZ02.2017
Skills
- Catering Support
- Catering Services
- Cost Reductions
- Hiring and Training
- Employee Supervision
- Customer Service
- Promotional Planning
- Staff Training
- Sales Promotion
- Cost Controls
- Inventory Management
- Kitchen Staff Coordination
- Quality Assurance
- Team Direction
- Promotional Understanding
- Portion Control
- Relationship Building
- Recruitment
- Quality Control
- Expense Tracking
- Money Handling
- Event Coordination
- Staff Supervision
- Performance Improvement
- Food Plating and Presentation
- Monitoring Food Preparation
- Employee Performance Evaluations
- Purchasing
- Recruitment and Hiring
- Collaboration and Teamwork
- Work Planning and Prioritization
- Scheduling
- Problem-Solving
- Critical Thinking
- Calm and Pleasant Demeanor
- Scheduling Staff
- Kitchen Equipment Operation and Maintenance
- Labor and Overhead Cost Estimation
- Anticipating Problems
My Personal Statement
Being a dedicated,committed and enthusiastic individual i take pride in completing every task to my own high standards.With proven success within team environments,i can work with a range of personalities,ages and cultures while i am adaptable to changing systems and processes.My practical and resorceful approach to workplace challenges is appreciated by management while my ability to use my initiative and be assertive when necessary assists me in many unpredictable customer service situations.With a positive outlook on life i thrieve on new challenges in order to grow personally and professionally.
Timeline
Service Deli Manager
Countdown Supermarket-TE RAPA
07.2017 - 01.2018
Service Deli Supervisor
Rototuna New World
10.2015 - 07.2017
Picker & Packer
The Warehouse Apparel Distribution Centre
05.2015 - 09.2015
Commercial Cleaner
Fashion Biz
01.2015 - 04.2015
Service Deli Night Supervisor
New World Greenmeadows
04.2010 - 07.2011
Assistant Service Deli Manager
PAK'nSAVE-Hastings
04.2008 - 09.2008
Seafood Manager
Countdown Supermarket-Hastings
05.2007 - 04.2008
Assistant Service Deli Manager
Countdown Supermarket-Hastings
07.2006 - 05.2007
Seasonal Fruit Packer
Edenz Packhouse
01.2004 - 06.2005
Chilled and Frozen Food Manager
Woolworths Supermarket
03.1992 - 05.1993
Assistant Service Deli Manager
Woolworths Supermarket
11.1991 - 03.1992
NZQA Business(First Line Management)Level 3 - Business
ATC New Zealand
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