MICHELLE ANNE FEDERE
Auckland,New Zealand
Summary
To secure a dynamic position in the hospitality industry where I can apply my strong customer service skills, attention to detail, and passion for delivering outstanding guest experiences. I aim to contribute to the organization’s reputation for excellence while continuing to develop my professional expertise and advance within the hospitality sector.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member(BOH)
Roll’d New Zealand
Sylvia Park
09.2025 - Current
- Prepared and assembled fresh Vietnamese dishes according to standard recipes.
- Collaborated with team during peak hours to ensure smooth kitchen operations.
- Contributed to team success by remaining calm and focused in fast-paced a fast-paced kitchen environment.
- Maintained a clean, hygienic, and well-organized kitchen environment, following strict food-handling safety procedures.
- Ensured cleanliness and organization of kitchen and dining areas to support operational efficiency.
- Maintained a clean and organized work area throughout the shift.
- Assisted with opening and closing duties including equipment cleaning, sanitizing surfaces and preparing for the next shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided excellent customer service in a fast-paced dining environment.
Cook/ Owner
11.2023 - 01.2025
- Fried doughnuts for optimal crispy texture by carefully controlling cooking temperature and time, ensuring product excellence.
- Maintained consistent quality and presentation of doughnuts, contributing to brand reputation and customer loyalty.
- Decorated doughnuts with diverse toppings, glazes, and fillings to enhance visual appeal and customer satisfaction.
Education
Master of International Tourism Management -
Auckland University of Technology
55 Wellesley Street East, Auckland Central11-2026
Bachelor of Science - International Travel Tourism Management
Lyceum of The Philippines University- Cavite
Skills
- Exceptional customer service
- Customer service
- Teamwork and collaboration
- Team and Collaboration
- Communication
- Effective messaging
- Adaptability
- Time Management
- Willingness to learn
- Team player
- Excellent interpersonal skills
Certification
- Amadeus E-Learning Ticketing Essentials, 04/01/13, LKG Tower, Makati City, Metro Manila, Philippines
- Hospitality Technology Courseware Using Micros Opera Property Management System, 03/26/13, Lyceum of the Philippines University- Cavite Campus, General Trias, Cavite City, Philippines
- TESDA Certificate of Completion, Fundamentals of Professional Cookery, 08/12/23
Training
- Waitress, 08/13/14 - 12/06/14, Eagle Ridge Golf and Country Club, General Trias, Cavite, Philippines
- Tour Facilitator, 01/13/15 - 03/16/15, Harimanok Tour and Events, Tagaytay City, Cavite, Philippines
Timeline
Team Member(BOH)
Roll’d New Zealand
09.2025 - Current
Cook/ Owner
11.2023 - 01.2025
Master of International Tourism Management -
Auckland University of Technology
Bachelor of Science - International Travel Tourism Management
Lyceum of The Philippines University- Cavite