Michelle Badenhorst
Auckland
Summary
Dynamic operations manager with a proven track record at The House of Hope enhancing operational efficiency and client service excellence. Expert in Microsoft Excel and adept at fostering relationships, I've streamlined processes, significantly improved productivity, and championed quality assurance. My leadership has directly contributed to achieving and surpassing set goals through strategic change management and effective communication.
Overview
7
7
years of professional experience
Work History
Manager - Business Operations
The Difference Rehab
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Account Executive - Payables and Receivables
Waste Water Transport
01.2018 - 11.2022
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Education
No Degree - Support Work Level 4
Unitec
Waitakere 12-2023
Skills
- Operational efficiency
- Quality assurance
- Microsoft Excel expertise
- Productivity improvement
- Effective communication
- Excellent oral and written communication
- Expense tracking
- Relationship building and management
- Change management
- Sales operations
- Bank reconciliation
- Operations management
- Accounts receivable management
- Client service
Timeline
Manager - Business Operations
The Difference Rehab
01.2024 - Current
Account Executive - Payables and Receivables
Waste Water Transport
01.2018 - 11.2022
No Degree - Support Work Level 4
Unitec
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