Michelle Bell
Whangaparaoa,AUK
Summary
Passionate about working in the Service Industry. With extensive experience in leading staff in Salons and Cutting Bars, excelling in sales, advanced hairdressing skills and Outstanding customer service being paramount. Proven ability to build strong client relationships and deliver tailored solutions, enhancing client satisfaction and retention. Highly motivated self-starter committed to maintaining a work place excellence and promoting a great environment for everyone.
Overview
42
42
years of professional experience
Work History
Hairstylist
Self Employed Services
Napier New Zealand
01.1987 - Current
- Demonstrated exceptional communication skills to assess and understand client needs.
- Demonstrated exceptional visualization skills to address clients' hairstyle requirements.
- Delivered expert educational guidance to clients regarding evolving hair growth cycles and their internal and external influences on hair health.
- Expertly styled and tailored hairstyles for children, women, and men.
- Demonstrated exceptional cutting skills and techniques.
- Demonstrated exceptional styling skills and techniques.
- Demonstrated exceptional coloring skills and techniques.
- Demonstrated exceptional perming skills and techniques.
- Demonstrated AGI One treatment to effectively manage unruly hair.
- Demonstrated styling long hair for various events.
- Supported clients in achieving desired looks through effective communication and exceptional visual skills.
- Maintained cleanliness and organization of styling tools and products.
- Extensive product knowledge and expertise in matrix colour system to enhance customer experience.
- Demonstrated exceptional retail sales expertise to provide clients with products that promote optimal hair health between salon visits.
Customer Service Representative
Self Employed Services
Napier, New Zealand
01.1987 - Current
- Facilitated efficient resolution of customer inquiries by delivering precise information and support.
- Addressed customer complaints with efficiency, ensuring prompt follow-up and resolution of issues.
- Cultivated in-depth product knowledge to enhance customer service excellence.
- Led collaborative initiatives among team members to drive process optimization.
- Facilitated training sessions for new employees on customer service protocols and best practices.
- Addressed customer complaints with empathy to foster loyalty and encourage repeat business.
- Addressed customer inquiries regarding products, services, and company information.
- Cultivated strong customer relationships through effective active listening techniques.
- Cultivated in-depth product knowledge to deliver tailored recommendations.
- Drove sales growth through implementation of tailored upselling techniques focused on individual customer needs.
- Led coaching and mentoring initiatives to enhance team integration for new hires.
- Facilitated training sessions for new hires to enhance service delivery consistency across the team.
- Resolved customer inquiries to enhance satisfaction and promote a positive service experience.
- Fostered team morale through consistent recognition of colleagues' contributions and achievements.
- Cultivated a customer-centric service culture within the team to enhance service quality standards.
- Provided exceptional customer service by utilizing comprehensive product and service knowledge to foster welcoming and positive experiences.
- Spearheaded training programs to elevate product knowledge and enhance customer service skills.
- Demonstrated dynamic energy and professionalism in client and staff interactions.
- Orchestrated prompt service delivery to elevate customer satisfaction.
- Implemented swift adaptations to dynamic changes, ensuring seamless transitions.
- Ensured cleanliness and organization of checkout areas through diligent mopping, trash disposal, and surface sanitization.
Hairdresser
Self Employed Services
Napier New Zealand
01.1987 - Current
- Executed comprehensive hairdressing services, ensuring client satisfaction and style expertise.
- Implemented innovative and pragmatic strategies to enhance project outcomes.
- Cultivated strong relationships with clients and colleagues across diverse age groups and backgrounds.
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Demonstrated exceptional attention to detail in all tasks and projects.
- Demonstrated ability to operate independently while contributing effectively within team environments.
- Demonstrated exceptional sales expertise through strategic client engagement.
- Executed accurate cash handling procedures to ensure financial integrity.
- Implemented solution-oriented strategies to address diverse challenges.
Temping Hairdresser and Full Time Barber/Cutting Salon
Douglas Vincent Hair Studio.
London United Kingdom
02.1995 - 01.1996
- Delivered exceptional hair styling services, ensuring client satisfaction through personalized consultations.
- Utilized advanced cutting techniques to enhance client hairstyles, focusing on current trends and individual preferences.
- Maintained a clean and organized workstation, adhering to health and safety standards in salon operations.
- Developed strong relationships with clients, fostering loyalty and repeat business through effective communication.
Cook
Codicote Lodge
Hertfordshire, United Kingdom.
06.1994 - 02.1995
- Crafted diverse menu items utilizing a range of cooking techniques to deliver high-quality dishes.
- Ensured cleanliness and organization of kitchen equipment and workspace to uphold safety standards.
- Ensured adherence to kitchen operations safety protocols and food handling procedures.
- Orchestrated comprehensive menu planning to enhance dining experiences.
- Oversaw all grocery procurement activities.
Commercial Cleaner
GEC Weekly Office Cleaning and a Private Cleaning Company
Napier And Hastings, New Zealand.
04.1984 - 06.1988
- Executed thorough cleaning and maintenance of offices and clubs.
- Executed thorough cleaning of kitchens and staff rooms to ensure hygienic environments.
- Executed thorough cleaning and sanitation of restroom facilities.
- Executed vacuuming and mopping of floor surfaces to ensure cleanliness and hygiene standards.
- Executed recycling and waste removal operations to promote environmental sustainability.
- Executed comprehensive stock-taking procedures to ensure inventory accuracy.
- Executed manual clerical filing processes with precision.
Checkout Operator
Woolworths Supermarket
Napier And Palmerston North New Zealand Stores.
02.1986 - 02.1987
- Developed and maintained strong customer relationships through personalized service and follow-ups.
- Assisted clients in product selection by understanding their needs and preferences.
- Managed inventory effectively to ensure product availability and optimize sales opportunities.
- Conducted market research to identify trends and adjust sales strategies accordingly.
- Stock Taking.
Education
School Certificate. -
Sacred Heart Highschool
Napier New Zealand 8000 Hour Apprenticeship in Hairdressing. - Hairdressing
EASTERN INSTITUTE OF TECHNOLOGY, HAWKES BAY, NEW ZEALAND
Napier New Zealand 02.1990
Intermediate Hairdressing Skills Obtained. - Hairdressing
College of Modern Hairdressing
Palmerston North New Zealand 12.1987
Skills
Detail-orientated
Customer consultation
Schedule management
Relationship building and management
Advanced communication skills
Highly motivated self-starter
Men and women haircuts
Strong leader
Highlights and lowlights
Natural hair care
Customer education
Hair analysis
Appointment coordination
Styling tools
Sales expertise
Outstanding client retention
Chemical safety
Creative coloring
Foiling expertise
Staff management
Color principles
Hair maintenance expert
Curly hair specialist
Scalp treatments
Barbering techniques
Advanced haircutting techniques
Salon maintenance
Texturizing and thinning
Precision cutting
Blow-dry styling
Color application
Customer consulting
Clipper cutting
Salon treatments
Instrument sanitizing
Dry cutting techniques
Styling advice
Outstanding customer service
Hair cutting and trimming
Workstation cleaning
Color composition
Social skills
Timeline
Temping Hairdresser and Full Time Barber/Cutting Salon
Douglas Vincent Hair Studio.
02.1995 - 01.1996
Cook
Codicote Lodge
06.1994 - 02.1995
Hairstylist
Self Employed Services
01.1987 - Current
Customer Service Representative
Self Employed Services
01.1987 - Current
Hairdresser
Self Employed Services
01.1987 - Current
Checkout Operator
Woolworths Supermarket
02.1986 - 02.1987
Commercial Cleaner
GEC Weekly Office Cleaning and a Private Cleaning Company
04.1984 - 06.1988
School Certificate. -
Sacred Heart Highschool
8000 Hour Apprenticeship in Hairdressing. - Hairdressing
EASTERN INSTITUTE OF TECHNOLOGY, HAWKES BAY, NEW ZEALAND
Intermediate Hairdressing Skills Obtained. - Hairdressing
College of Modern Hairdressing