Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michelle Bull

Waipukurau,HKB

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Underwriter Assistant

360 Commercial NZ Ltd
04.2021 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Calculated and issued policyholders' premiums, refunds and adjustments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Customer Service Representative

Caltex Waipukurau
01.2017 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

BP Waipawa
09.2014 - 12.2016
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Central Hawkes Bay College
Waipukurau, NZ

Skills

  • Building strong relationships
  • Excellent communication
  • Multitasking Abilities
  • Teamwork
  • Customer service
  • Adaptability and flexibility
  • Time management abilities
  • Problem-solving

Interests

  • I enjoy cooking for friends and family gatherings
  • Baking
  • Enjoy playing tennis for overall physical and mental well-being

Timeline

Underwriter Assistant

360 Commercial NZ Ltd
04.2021 - Current

Customer Service Representative

Caltex Waipukurau
01.2017 - 04.2021

Customer Service Representative

BP Waipawa
09.2014 - 12.2016

Central Hawkes Bay College

Similar Profiles

CREATE PROFILE
Michelle Bull