MICHELLE CHEN
Auckland,REMUERA
Summary
I am a dedicated professional with successful experience in fast-paced office/sales settings. Hardworking team player providing comprehensive support in completing various tasks and offering support to the team. Self- motivated individual offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive in independent or team environments. Strong organisational and multitasking abilities along with excellent communicational and interpersonal skills to collaborate effectively with team members, superiors and clients. Committed to delivering high-quality results and contributing to the successful completion of projects and tasks.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
WEBBS
10.2023 - Current
- Creates and maintains databases to track and record clients data and auction items
- Communicating with clients and colleagues, researching Asian art trends and helping in business developments for Asian Art Department
- Translation, interpretations and recording of China Art masterpieces of Different Dynasty collected from Clients
- Assist Department Manager with various tasks in preparing and organising exhibitions, auction items photographs and catalogues and etc
- Contact clients after the auctions regarding price negotiation and logistical arrangements
General Manager of Marketing
Property Hunter Real Estate
01.2011 - 07.2016
- overseeing all aspects of the sales process for real estate properties; Developing and creating comprehensive sales plans and strategies to market properties effectively, including identifying target clients, setting sales goals and etc
- Sales team management: recruiting, training and managing a team of sales professionals, providing guidance, support, and motivating them to achieve sales targets
- Clients and developer relationship management: building and maintaining relationships with clients, including property developers, buyers, sellers and investors, to understand their needs and provide personalised sales solutions
- Sales negotiation: negotiating sales contracts and agreements with clients, helping to close the deal between buyer and sellers.
- Supporting and assisting in property final transfer in Dubai Land Department for clients and ensure a smooth buying transaction
Sales and Service Officer
Mashreq Bank
06.2008 - 03.2010
- customer assistance: assisting customers with various banking transactions, inquiries and requests, including account openings, deposits, withdrawals, cheque collections, loan applications and account maintenance
- product sales: promoting and selling a range of bank products and services to customers, including fixed deposits accounts,, loans, credit cards, mashreq millionaires,car loans and other financial products
- Relationship building: building and maintaining strong relationships with customers to enhance their overall banking experience
- continuous learning of products knowledge and participation of ongoing training and professional development to enhance service and sales skills
Sales Executive
ETA Star Property Development
09.2006 - 04.2008
- Focusing and targeting Chinese clients, recommend ready and off plan properties to Chinese customers, generating sales
- Generating leads through various channels such as advertising, marketing campaigns , referrals, networking with different brokers and companies, cold calling to identify potential buyers and investors
- Client relationship management: building and maintaining relationships with clients, including real estate brokers, investors and potential buyers, to understand their needs and provide personalised sales solutions
- sales presentation : conducting sales presentations, property road shows, site visits and property exhibitions to showcase the projects of the company
- Negotiation and closing deals, preparing sales and purchase agreements, and close property sales transactions
- Sales support by helping clients throughout the whole project development with different departments and helping until final property hand over process.
Education
Master of Science - International Marketing Management
University of Surrey
Guildford, Surrey, UK06.2006
Bachelor of Arts - Business Studies N
Loughborough University
Loughborough, UK06.2004
Skills
- Database entry & Organizing and Categorizing Data
- Marketing and Sales generating
- Customer communication and Retention Strategies
- Brand-building and social media strategies
- Translation and interpretation between Chinese and English
- Corporate communications and team work skills
- CRM and Good Telephone Etiquette
Timeline
Administrative Assistant
WEBBS
10.2023 - Current
General Manager of Marketing
Property Hunter Real Estate
01.2011 - 07.2016
Sales and Service Officer
Mashreq Bank
06.2008 - 03.2010
Sales Executive
ETA Star Property Development
09.2006 - 04.2008
Master of Science - International Marketing Management
University of Surrey
Bachelor of Arts - Business Studies N
Loughborough University
Similar Profiles
Andrew G. MaceyAndrew G. Macey
Apprentice Diesel Mechanic at Webbs Service Center LLCApprentice Diesel Mechanic at Webbs Service Center LLC
Charlotte FluksaCharlotte Fluksa
Store Clerk at Webbs FruitStore Clerk at Webbs Fruit
Nehemiah SarmientoNehemiah Sarmiento
Wardrobe Assistant at AO StudiosWardrobe Assistant at AO Studios