Michelle Clark

Professional with strong background in healthcare administration, prepared for this role. Expertise in managing clinic operations, ensuring compliance, and optimizing patient care. Focused on team collaboration and achieving results, adaptable to changing needs. Known for leadership, problem-solving, and effective communication skills.

• Kelvin Grove High School
• Certificate III in Education Support

• First Aid and CPR Certificate – Q Academy
• Relaxation Massage Therapy – Q Academy
• Wesley Health Medical Receptionist Course

   BSBMED201A Use Basic Medical Terminology

   BSBMED302A Prepare & Process Medical Accounts

   BSB30201 Certificate III in Business Administration

• Certificate of Accreditation Mental Health First Aid

     Australia

Health New Zealand – Te Whatu Ora

Counties Manukau Health

Executive Assistant – Neonatal Intensive Care Unit

• Handled confidential and sensitive information with discretion and tact.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Diary/Calendar Management
• Attend department Meetings
• Preparation of agendas, minutes and follow up of action items.
• Setup meetings with manager /Teams Meetings
• Manage Emails
• Room bookings
• Rosters
• Catering
• Travel bookings
• Car bookings
• Assist in the recruitment of new staff
• Manage orientation staff documentation/training/IT
• Manage and publish Clinical and Medication Guidelines
• Process staff APC (Annual Practicing Certificates)
• Process staff VCA paperwork
• Process Expense Reimbursement forms.
• Updating staff Performance Appraisals/PDRP RN/APC in Kiosk
• Filing - Maintenance of Electronic and Paper Records
• Archiving
• FPIM – Iprocurement – requisitions/ purchase orders
• receipting
• Spreadsheet – data updating
• Annual leave
• Stationary orders
• IT requests/new IT Hardware
• Engineering/maintenance requests/jobs
• Assist in creating education posters for unit.
• Process any mobile phone/pager issues or purchase new ones

Health New Zealand – Te Whatu Ora

Counties Manukau Health

Clinical Administration Co-Ordinator - Medicine

• Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
• Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanour.
• Coordinated schedules with patients and facility calendar.
• Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
• Efficient in Health New Zealand software iPMS, Clinical Portal.
• Streamlined administrative processes for increased efficiency in supporting clinical staff members.
• Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
• Assisted in managing patient flow within the clinic, resulting in reduced wait times and enhanced overall efficiency.
• Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
• Improved patient satisfaction by promptly addressing concerns and providing necessary information regarding treatment plans.
• Participated in regular team meetings discussing process improvements, leading to more effective workflows within the clinic setting.
• Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
• Provided comprehensive administrative support to department staff.

CQ University – Brisbane Health Clinic

Administration Officer (HEW 5)

• Support for all Clinics, Physiotherapy & Chiropractic
• Personal Assistant Duties for Health Clinic Manager
• Approval of Casual Clinical Educator Timesheets
• Processing Client Invoices and Payments
• Maintenance of Electronic and Paper Records
• Coordinate the Scheduling of Clients for Clinics
• Generate Reports
• Stationary Management – Ordering, Stocking, Printing
• Organising Couriers for the transfer of medical equipment
• Auditing
• Creating Marketing Flyers
• Help with setup with a new clinic in Blackall
• Acquitting Corporate Credit Card Transactions
• Assist with student entry and exit exams for clinic
• Orientation of new students into clinic
• Manage Orientation Student Documentation
• Reception Training to new students in clinics

University of Queensland - St Lucia 

The School of Health & Rehabilitation

Clinics Administrator (HEW 4)

• Support for all Clinics, Speech, OT, Physiotherapy & Audiology
• Lead Role for Audiology Clinic/Physiotherapy, OT & Speech
• Scheduling Client Appointments
• Processing Client Invoices and Payments
• Maintenance of Electronic and Paper Records
• Monitoring of Client Accounts
• Overall Coordination of Client-Clinic Relationship
• Coordinate the Scheduling of Clients for Clinics
• Knowledge of the School’s Client Management System . Generate Reports
• Stationary Management – Ordering, Stocking, Printing Forms
• Inventory Management – Assessments and Clinical Forms
• Daily and Weekly Banking Reconciliations
• General Office Tasks
• Unifi ordering – eProcurement, Requisitions, receipting
• Preparation of Service Agreements to schools
• Dealing with student enquiries
• Diary Management
• Waitlist Management
• Manage Safety Requirements of Work Area
• Identify Department Improvement Opportunities
• Filing & Archiving in Accordance to Guidelines
• Microsoft Word, Excel, PowerPoint, Publisher, Outlook
• Manage Phone Enquiries as Required
• E-mails - Own and on Behalf of Managers
• High level customer service to clients, students, and other staff

Qld Health – Logan Hospital

Director Support Officer – Obstetrics and Gynaecology

• Rostering of Doctors/ Annual Leave Management
• Manage Work and Maintenance Requests for Department
• Create PowerPoint Presentations for Director
• HR Support for New Medical Doctors
• Write Letters / Emails on Behalf of Director
• Work with Internal Stakeholders to Support Department
• Room Bookings and Setting Up for Department Meetings
• Travel Bookings
• Payroll – Work brain, Electronic AVAC/RMS
• Meetings – Booking Rooms, Setting Up, Minutes, Catering
• Calendar Management

Logan Hospital – A03 Administration Officer

• HBCIS, ASIM, ERIC, ISIS, TREND, ORMIS
• Birth Registry Reports/ Send to Birth, Death & Marriages
• Patient Management – Appointments, Transfers, Discharges
• Invoicing - Bulk Billing, PEF Forms
• Waitlist Management
• Chart Management – Transferring, Updating, Filing
• Discharge Summaries, End of Clinic Statistics
• Email Appointments to OPD Clinics for Discharged Patients
• Liaise with Medical Staff
• Register Internal Referrals / Referral Management
• Rostering Staff
• Strong Customer Focus on Patients
• Training of New Staff
• Update/Register Patients Details
• Ward Patient Management
• Referral Management
• Interacting with Clients / Patients to Assist with Enquiries

Dr Mark McGree Ophthalmologist - Medical Receptionist

• Blue Chip
• Medical Director
• Arrange DVA Patient’s Transport
• Booking Of Appointments/ Surgeries
• Bulk Billing/DVA Billing/Private Health Billing
• Collating files for consulting sessions
• Handling of Cash/Cheque/Eftpos
• Operate CP (Field Machine)
• Operate Ascan Machine
• Register/Update Patient Details
• Rescheduling Appointments
• Sterilizing
• Strong Customer Focus on Patients
• Update/Register Doctors Referrals

O’Brien Glass- Accounts Clerk

• Accounts – Receivable, Payable and Invoicing
• Booking Jobs
• Branch Stock Transfer
• Faxing/Filing/Photocopying
• Handling of Cash/Cheque/Eftpos
• Sales/Servicing Clientele
• Managing Customer Complaints

Greenwood Heights

Property Managers Assistant/Secretary

• Maintained efficient office operations by handling errands and administrative functions.
• Coordinated appointments to show properties.
• Processed applications and paperwork .
• Played a pivotal role in coordinating all necessary tasks including contract signing.
• Process payments.
• Managed property inquiries efficiently, ensuring prompt responses to potential renters.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.

• Counties Manukau Local Hero Award 2023
• UQ Above and Beyond in 2020 Honor Roll – SHRS Clinics
• Qld Health Staff Recognition Award Nominee – 2016
• CQU Brisbane Health Clinic Fire Warden
• UQ School of Health & Rehabilitation Level 1 Fire Warden
• Mental Health First Aider
• Personal Development Course - Contract Management