Michelle Collo
Auckland,AUK
Summary
Dependable service team member with skills in supporting restaurant operations and meeting diverse customer needs. Team-oriented worker with excellent organizational and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Crew Member
The French Baker
Santa Rosa, Laguna, Philippines
08.2013 - 05.2014
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
- Communicate effectively with team members and management to create work schedules, and train new employees.
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Service Crew Member
Jollibee Foods Corporation
Santa Cruz, Laguna, Philippines
04.2010 - 10.2011
- Food preparation: Assembling orders.
- Customer service: Greeting customers, taking orders, and serving food.
- Cash register: Operating the cash register and processing payments.
- Cleaning: Keeping the work area clean and organized.
- Quality assurance: Checking product quality and temperature, and ensuring proper storage.
- Equipment operation: Operating equipment.
- Safety: Following safety standards and reporting concerns to a supervisor.
- Sanitation: Practicing proper sanitation and cleanliness.
Education
Some College (No Degree) - Diploma in Hotel And Restaurant Management
Laguna State Polytechnic University
Santa Cruz, Laguna Philippines04-2013
Skills
- Basic food preparation
- Safe handling standards
- Food preparation procedures
- Point of sale operation
- Food safety knowledge
- Cleaning and sanitizing
- Cooking
- Point-of-sale transactions
Certification
- National Certificate II - Bread and Pastry Production Certificate No: 24043402006237
ULICMB9462404034001
Timeline
Service Crew Member
The French Baker
08.2013 - 05.2014
Service Crew Member
Jollibee Foods Corporation
04.2010 - 10.2011
Some College (No Degree) - Diploma in Hotel And Restaurant Management
Laguna State Polytechnic University
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