Michelle Dawes

• Lead the design, implementation and delivery of all clinical/foundational training programmes monitoring quality and recommending changes where required.
• Partner on the design and development of training curriculum, instructional methodologies and resources, liaising with internal and/or external subject matter experts as required
• Ensure all training programmes and professional development investments reflect the organisation's values, comply with service contracts with funders and support us to achieve our strategic initiatives.
• Obtain feedback and evaluate effectiveness of organisation-wide learning and development programmes and utilise relevant evaluation data to recommend changes in content and/or instructional objectives and methods.
• Work with Learning and Development Advisor and SME's to create content, managing and administering all Foundational learning.
• Support the wider People, Strategy and Performance team in the rollout and communication of policies, processes, procedures, and supporting templates/documentation as required-

In this role I managed the Personal Connections - Skills for life service and Stigma and Discrimination services. The skills for life service which is dedicated to delivering Peer Zone and Moving through the concrete jungle . In my time we delivered over 400 individual recovery work shops to tāngata whiaora in the CCDHB area. I have also developed the Stigma and Discrimination consultancy and workshops which we delivered to community organisations

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

• Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
• Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
• Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
• Maintained thorough records of all sessions, ensuring accurate data collection for future analysis and program improvements.
• Empowered students through knowledge sharing on critical life skills such as stress management, time management, and conflict resolution techniques and many other health related subjects.
• Enhanced peer learning by developing interactive workshops and presentations.

• Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
• Negotiated contracts with vendors, securing favourable terms while maintaining quality service provision.
• Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
• Rent reconciliation.
• Relocation service.
• Updated record-keeping systems for improved organization and accessibility of important information.
• Managed budget effectively, reducing operating costs without compromising the quality of services provided.

• Supported people in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Encouraged self-care among people by teaching coping strategies, stress management techniques, and relaxation exercises.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
• Increased engagement in treatment by establishing rapport and building trust with clients.
• Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
• Documented client progress in confidential files.