Michelle Dyson
Beckenham,Canterbury
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills, as well as being adept at working effectively unsupervised and quickly mastering new skills. I'm experienced in fast-paced environments and am adaptable to last-minute changes. I thrive under pressure and consistently produce quality work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Refit Team Leader
Mitre 10 Mega Ferrymead
Christchurch, New Zealand
06.2024 - Current
- Overseeing an existing warehouse turned into retail space by constructing racking and merchandising
- Installing racking and displays into a new 1000sq garden centre space
- Teaching and leading my team in safe, efficient and compliant practices
Manager
Lake Mahinapua Hotel
Ruatapu, New Zealand
07.2023 - 11.2023
- Leading a small team
- Rostering
- Ordering
- Barista/Bar Work
- Food Service and prep
- Reservations/Functions
- Maintenance of accommodation and grounds
- Liaise with suppliers
- End of day cash up
- Banking
- Duty Manager
Drive Thru Team Leader
Mitre 10 Mega Ferrymead
Christchurch, New Zealand
12.2021 - 06.2023
- Leading a large team
- Rostering
- Ordering
- Merchandising
- Maintaining continuity
- Maintenance of fleet
- Liaise with suppliers, key account managers
- End of day cash up
- Duty manager
- In this role, my main objective was 'to put out fires'
- Due to the fast pace I had to be able to jump from situation to situation while leading a large team and providing excellent customer service
- This requires flexibility and knowledge of day-to-day running and the ability to adapt to any situation
Team Leader – Hardware
Mitre 10 MEGA Ferrymead
Christchurch, New Zealand
11.2017 - 11.2021
- Providing customers with the highest standard of service
- Creating budgets and meeting or exceeding them
- Ordering relevant stock and keeping abreast of trends
- Maintaining stock levels and anticipating shortfalls
- Liaising with suppliers and key account managers
- Ensuring compliance is achieved
- Realising visual merchandising guidelines
- Leading a team to excel in knowledge and customer service
- Organising relevant training to comply with current legislation, policies and protocols
- Attending all relevant meetings with other departments and senior management
Christmas Installer
The Event Mechanics
Auckland, New Zealand
10.2009 - 11.2020
- I supervised a hand-picked team of 16-20 to install Christmas at Westfield Mall
- It was a labour intensive 3 nights in October to install and it comes down in one night in January
- I organise trucks and drivers, forklifts, scissor lifts and team to build a magical Christmas experience for everyone
- My team operates on a very strict deadline while complying with all health and safety rules set out by mall management
- Over the Christmas period I was on call after hours to attend to any repairs or issues
2IC - Hardware
Mitre 10 MEGA Ferrymead
Christchurch, New Zealand
04.2015 - 11.2017
- Assisting the Team Leader with maintaining stock levels
- Organising team training
- Attending meetings when the Team leader wasn’t available
- Liaising with suppliers and key account managers
- Acting team leader
- Merchandising and relays
- While in this role I completed Retail Level 3 and obtained my forklift, EWP and JLG licences
Education
LCQ Certificate -
Service IQ
Wellington07.2023
New Zealand Certificate In Retail Level 4 -
ServiceIQ
Wellington07.2019
New Zealand Certificate in Retail Level 3 -
ServiceIQ
Wellington08.2017
Skills
- Safety processes and procedures
- Flexible Schedule
- Work Planning and Prioritization
- Attention to Detail
- Issue Resolution
- Team Supervision
Relevant Training
- Mates in Construction – Dealing with mental health, 09/01/22
- Aggressive and Violent Behaviours, 05/01/23
- Fire Warden Training, 02/01/23
- First Aid, Exp 11/30/24
Certification
- First Aid
- EWP Certification
- LCQ
- Retail Level 3
- Retail Level 4
Timeline
Refit Team Leader
Mitre 10 Mega Ferrymead
06.2024 - Current
Manager
Lake Mahinapua Hotel
07.2023 - 11.2023
Drive Thru Team Leader
Mitre 10 Mega Ferrymead
12.2021 - 06.2023
Team Leader – Hardware
Mitre 10 MEGA Ferrymead
11.2017 - 11.2021
2IC - Hardware
Mitre 10 MEGA Ferrymead
04.2015 - 11.2017
Christmas Installer
The Event Mechanics
10.2009 - 11.2020
LCQ Certificate -
Service IQ
New Zealand Certificate In Retail Level 4 -
ServiceIQ
New Zealand Certificate in Retail Level 3 -
ServiceIQ
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