Michelle Johnston
Rotorua,New Zealand
Summary
Experienced administrator and receptionist with a strong background in the medical profession and tourism industry. Proven track record of success in radiology administration at the South Canterbury District Health Board, physiotherapy, and Auckland women's clinics. Demonstrated expertise in operations, customer service, office administration, event coordination, quality assurance, and front-line reception. Proficient in all aspects of office administration, including cash handling, payment transactions, and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Administrator/ Receptionist
Rotorua Eye Clinic
04.2024 - Current
- Focused administrative service to all patients and visitors of the Rotorua Eye Clinic: Confidentiality of patient details maintained at all times; Being very aware of patient sensitivities following consultation; Management of Clinics to ensure they run smoothly at all times and tasks are prioritized; Booking of new patient and follow-up appointments; Patients have all relevant information for their appointment, including any special instructions; Greeting of patients at check-in; All patients are met warm welcome and always treated respect and courtesy; To act as patient advocate at all times; Accepting patient payments; Preparation and reconciliation of daily banking; Run monthly debtor report and sending out of statements on a monthly basis; Arrange appropriate follow-up appointments, send recall letters and reminder letters on weekly basis in advance; Collect and accurately record up-to-date demographical information for patients; Obtain authority from patients to email and/or text clinical documentation and note on REC/CDST electronic management system; Patient Comfort: Being aware of any special/cultural needs; Checking daily summaries to ensure all patients payments and future appointments are captured correctly; Emails and mail for doctors are read promptly and managed appropriately; Prepare mail for collection at the end of the day; Surgical Patients: arrange timely completion of all relevant surgical paperwork for theatre lists to be given to Inpatient coordinator; Input of data as required to Health systems and coordinating documentation to ensure the efficient and timely admission, treatment and discharge of surgical patients; Administration duties required by Doctor: including, but not limited, to typing, data entry, contact with GPs/Optometrists, ACC liaison; Health and Safety
Medical Administration & Reception
Omnicare Women’s Health
05.2022 - 10.2023
- Assistance in the preparation of patient schedules and appointments; handling and distribution of patient clinic and appointment letters and other correspondence as required; preparation of quotes for services provided; assist in the organization of all office supplies as required; liaison with other medical staff; coordination of patient tests as directed; payments and preparation of invoices; doctor referrals and new bookings; maintain database; distribution of prescriptions and faxes; direct credit from insurance and patients; prepare procedure rooms; record swabs of Histology and Cytology to send to the lab; quotes to patients, reception and admin duties; Applied for Medical Insurance Pre-Approval’s, Applied for Purchase orders for ACC patients plus EFTPOS payments
Office Administration Support
Volunteer Service Abroad
08.2019 - 12.2019
- Capacity building for In-country staff in office systems; filing and data collection; housing scoping for volunteers; Property Management liaising with landlord around housing quality; volunteer orientation support
- Volunteer Welcome and Farewell event co-ordination
Pricing Agent
UNICEF
08.2019 - 08.2019
- A price to price survey involving price data collection with retail outlets patronized by UN staff members; provided a detailed report of comparative pricing to UNICEF
Medical Administration & Reception
Omnicare Women’s Health
12.2015 - 12.2018
- Payments and preparation of invoices; doctor referrals and new bookings; maintain database; email screening – response - distribution; direct credit and cheques from insurance and patients; prepare procedure rooms; record swabs of Histology and Cytology to send to the lab; quotes to patients, reception, and admin duties; support evening clinics; organize office fire drills as part of Health and Safety
Medical Administration & Reception – MRI (Full time)
South Canterbury District Health Board
11.2013 - 10.2015
- Company Overview: Timaru and Christchurch Radiology
- Received, welcomed and registered all patients; Reception and telephone; Reviewed requisition/order form; Scheduled all patients through COMRAD booking system as indicated by MRI technicians and radiologists; Prepared and arranged medical orders on all patients; Notified/instructed the nursing staff in wards of preparation orders essential for examination prior to scheduled appointment; Submitted requests for previous medical records from other District Health Boards prior to patients’ scheduled appointment; Data entry accurately; Prepared all necessary paperwork required for patients scheduled procedure; Obtained insurance and ACC authorization and approvals
- Timaru and Christchurch Radiology
Medical Reception – ATR (Part time: Thursday & Friday) and Surgical Ward (when needed)
South Canterbury District Health Board
11.2012 - 11.2013
- Company Overview: Public Hospital
- Reception and telephone; welcoming patients; admissions and discharges; data capturing; filing, ACC
- Public Hospital
Administration and Reception
Back in Action Physiotherapy
06.2012 - 10.2012
- Reception and telephone; welcome patients; making booking; account payments; balance banking; prepare meeting agenda and type minutes; ACC liaison; Housekeeping and cleaning the hire equipment; inventory of new equipment; shop sales; stock take and ordering
International Travel Consultant
Flight Centre
08.2011 - 03.2012
- Domestic and International reservations, Administration, Internet and Email quotes, Travel Insurance, Tele-sales, Tour bookings, Invoicing and receipts
Office Manager
Aoraki Polytechnic
03.2011 - 07.2011
- Office operations; Liaising with Head of School, Tutors and students; Communication with Industry Training Organizations; telephone and email enquiries; booking of flights, car hire and accommodation for tutors and head of school; meeting preparation and digital recording; supporting systems and office procedures
Administration and Medical Reception
St Marks Breast Clinic
08.2010 - 02.2011
- Switchboard control; Patient welcome and orientation; Client payments, invoicing and receipts; preparation of patient files for the clinic; Office operations (alarm control, clean up, open and closing of office); Bookings for procedures; Data capturing; Client liaison
Education
Future in the Wellness Industry -
Welltodo
01.2021
Foundations of Project Management -
Coventry University
01.2020
Culture and Tourism -
Nankai University
01.2020
Certificate in Ticketing and Fares -
Cape Town College
01.1996
N6 Tourism Qualification -
Cape Town College
01.1993
Secretarial Diploma -
Lee’s Secretarial College
01.1990
Skills
- Customer service skills
- Problem-solving skills
- Motivational interviewing skills
- Knowledge of tourist destinations
- Ability to develop sustainable tourism products
- Patient scheduling
- Data entry
- Appointment management
- Electronic health records
- Customer service
- Filing systems
- Medical billing management
Qualifications And Training
- Foundations of Project Management, Coventry University, 2020
- Culture and Tourism, Nankai University, China, 2020
- Future in the Wellness Industry, Welltodo, 2021
- First Aid Certificate, EMCARE Basic Life Support, NZ, 2016, 2017, 2022, 2024
- Professional Event Planning & Management, 2006
- Worldspan Certificate, 2003
- Galileo, SAA Training Institute, 1996
- N6 Tourism Qualification, Cape Town College, 1993
- Certificate in Ticketing and Fares, Cape Town College, 1996
- Secretarial Diploma, Lee’s Secretarial College, 1990
- Matriculation Certificate, Livingstone High School, 1989
Community Involvement And Interests
- Operational team support for Peninsula Paddle Environmental Awareness event, 2010.
- Donor for Ons Plek Children’s Home/Orphanage (Cape Town, RSA) for ten years.
- Member of the Dolphin Action Group.
- Annual street collection for the SPCA in Cape Town.
- Donor for On the Edge Campaign (social awareness campaign), 2009.
- Interests include walking, social activism, reading, and dancing.
Personal Information
Citizenship: New Zealand Citizen
Certification
First Aid Certificate
EMCARE Basic Life Support, NZ 2016, 2017, 2022, 2024
Languages
English
Native or Bilingual
Timeline
Medical Administrator/ Receptionist
Rotorua Eye Clinic
04.2024 - Current
Medical Administration & Reception
Omnicare Women’s Health
05.2022 - 10.2023
Office Administration Support
Volunteer Service Abroad
08.2019 - 12.2019
Pricing Agent
UNICEF
08.2019 - 08.2019
Medical Administration & Reception
Omnicare Women’s Health
12.2015 - 12.2018
Medical Administration & Reception – MRI (Full time)
South Canterbury District Health Board
11.2013 - 10.2015
Medical Reception – ATR (Part time: Thursday & Friday) and Surgical Ward (when needed)
South Canterbury District Health Board
11.2012 - 11.2013
Administration and Reception
Back in Action Physiotherapy
06.2012 - 10.2012
International Travel Consultant
Flight Centre
08.2011 - 03.2012
Office Manager
Aoraki Polytechnic
03.2011 - 07.2011
Administration and Medical Reception
St Marks Breast Clinic
08.2010 - 02.2011
Foundations of Project Management -
Coventry University
Culture and Tourism -
Nankai University
Certificate in Ticketing and Fares -
Cape Town College
N6 Tourism Qualification -
Cape Town College
Secretarial Diploma -
Lee’s Secretarial College
Future in the Wellness Industry -
Welltodo
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